Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
What the hell have you done? Lost all connectivity on WiFi!!!!
My Wi-Fi extender is not working. Could you please check it?
Hi,We are changing over to EE Digital Phone & Broadband and have been given a switchover date of 'up to midnight on 25/6'. I have a new hub but presume it and phone won't work until switchover has been completed. Will I get a notification that the sw...
My download speed is currently 14mbps. Apparently there’s nothing wrong with my router and not outage in my area. Very frustrating as I’m trying to stream something, I’ve kicked all other devices off and still happening?!
Have moved from sky to EE for TV and broadband. Only done it because of the switch offer that I was offefened over the phone while getting a new phone contract. Refusing to accept the wording on my final sky bill! Even tho it clearly shows I payed 29...
Hi All,My elderly parents are currently with Plusnet and have recently been contacted about the PSTN switch off and offered the option to move to EE in order to keep their landline phone with Digital Voice. They have requested my assistance in helpin...
My contract with utility warehouse ends on the 26th June but bt can't come out till 7th June but I already have a white bt box in flat do they need to change it as not looking forward to a week or so without Internet
Hi All. I am looking to move from Virgin media in August. I am having difficulty finding EE Broadband and TV packages which also have a landline or digital phone included. Any help pointing me in the right direction would be greatly appreciated. Many...
