Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46294 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90133 Views
  • 11 replies
  • 12 Helpful

Smart Wfi Plus not working

I have been sent a Smart hub plus SH31B and Smart WIFI plus extender SW30A.  I am an existing EE broadband user, and wanted to change out my grotty (3rd party) extender to one that actually works.The new Smart hub replaced the old hub without any iss...

Waveney by Visitor
  • 6036 Views
  • 7 replies
  • 1 Helpful

Planned or unplanned Maintenance 😡

Has anyone else's WiFi decided to stop working right when the ee app and website are under maintenance?or is it just me. I'm in County Durham for reference regarding location in case it's a local thing. 

Resolved! Connecting old devices which dont support wifi 6

Hi, ive got an old toshiba laptop which ive been trying to get working recently. My only question is, is there any way to revert the EE Super Hub Plus from Wifi 6 to a more compatible standard for older devices??? Before you say it, yes I've tried th...

Tendeez by Visitor
  • 90 Views
  • 1 replies
  • 0 Helpful

I need a pac web address to use with my ps5.

Pac web addresses are beneficial compared to having the power to switch providers like EE. I recently bought the new PS5 Portal, and my PS5 and Portal won't connect. I've done a few administrative tasks, but now there's no connection between the port...

Mkpal by Investigator
  • 124 Views
  • 1 replies
  • 0 Helpful