Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 3945 Views
  • 13 replies
  • 13 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47692 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 93284 Views
  • 11 replies
  • 12 Helpful

Resolved! Moving house

Can someone explain why there is only fibre option available at my new flat. I’m renting and thought I’d be able just to move my current  broadband over but told it’s not compatible.if landlord doesn’t agree with holes etc needed to be drilled what h...

SaraBaud by Visitor
  • 785 Views
  • 3 replies
  • 1 Helpful

Refuse to accept the final bill!

I am having this exact same issue with EE! I moved from Sky and they refuse to accept the final bill!    The switch has left me out of pocket as EE have not honoured their 'switch offer'    If you are thinking of moving from Sky to EE, DO NOT DO IT!

sj105 by Explorer
  • 3366 Views
  • 26 replies
  • 13 Helpful

Resolved! Sky Stream requires daily 'off and on again' of EE Router

We just moved over to EE Broadband after many trouble free years with Plusnet - because we wanted to keep a landline, which Plusnet apparently will not support in future.Trouble is, now we're with the EE router, our Sky Stream box loses the Internet ...

Runikfam by Investigator
  • 2271 Views
  • 31 replies
  • 5 Helpful