Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I’ve had no broadband for 24 hours had a engineer come to my property todayhe said the problem is outside but won’t be fixed till Monday the 23rdIve Only just moved over to EE and the service has been awful anyway of hurrying up this process ? Th...
Hi is it possible I could speak with advisor [Mod edit: add title]
Obtained complete EE package. Broadband .landline,TV and TNT Sport approx 6 weeks ago. It has never worked correctly despite a technical visit after installation. No landline, TV controlled by A1 I think. Whole service very poor. Making contact wit...
HiI use EE broadband and have the parental control on to limit my daughters access to the internet I use the schedule so that she cannot access broadband at certain timesI have added her phone and two tablets but I regularly find that she is able to ...
So my internet connection has been down for 24+ hours. The EE status says it was supposed to be fixed 4 hours ago. Called and was told "Definitely today".Anyway, I'm having a very odd problem.I have a Home Assistant server wired into the router. From...
Hi all....I got a message stating my fibre 150 contract was finishing next month but the deals online are different to what was offered over the phone....I can get the 900 for 34 quid which is less than what I'm paying now....lady on the phone said t...
Hi, Admin please I returned my Broadband since January when I changed address and I'm still being charged the monthly subscription till tomorrow I even called the EE Customer service and the gave me a QR code which i used to return it through royal m...
Hi all, I just wanted to check if this is normal.So my set up is EE FTTP 900Mbs > ONT > Cat6 > EE Smart Hub Pro > Cat6 > PCSites like speedtest.net constantly shows 3-4ms to London servers and my full speed but Cloudflare speed test shows quite high ...
Last weekend (15th March) emails to my wife (@btbroadband) could not receive my emails but others on another network and companies emails were being received. Nor can she receive emails from daughter BUT I do get her emails. Prior to this she was get...
Does anyone know how to switch off the automatic voicemail service? I have an answerphone as part of my landline which I would rather use but can’t find any details as to how I switch it off. TIADebbir
