Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
TV box keeps disconnecting and re-connecting to hub even though it has a wired connection. I have tried re-booting, and resetting, both pieces of equipment but issue still happens randomly.
Hi Ive have been trying for several weeks now to sort out an issue. I am unable to see my EE broadband/ TV account on my EE App or online.I have spent 5 calls one lasting over an hour to Ee and its still not fixed. I lost the ability to access my bro...
OK, so I've got the same "can't download a bill" as many other folk, which is not exactly a problem except that this is the last bill on my contract. I'm moving to another supplier so that should be the end of it. However the app is still showing a "...
Just had a 20 minute call with a tech "trying" to resolve an issue with a brand new Super Hub 7 Plus (just fitted on full fibre today).Had a load of firewall rules for different devices, different ports - so I copied these all over as they were.First...
Hi everyone,I have had the same broadband line since the days of Freeserve, and we have just had fibre broadband delivered to the street, so I am looking to move away from EE to another provider.When I complete the details for the new provider using ...
So I am nearly out of contract. I pay £55.99 a month to EE and have done for nearly two years (900mbs FTTP).I call EE and they initially off me aq new deal at £38.99 a month till April and then £42.99 a month (and a further £4.00 a year after).I loo...
Hello a strange one indeed,I'm on EE's 900 core full fibre, using the Smart Hub 7 Plus SH35A with the latest firmware (confirmed by a quick Google search).The speeds and pings are fine (confirmed on other devices and on my PS5 Pro via the connection ...
I had a new Router from EE about 12 months ago, did not use it as I did not want to change all my devices logins I am thinking of going to FF so would have to use the new routerAfter a lot of research I decided to "bite the bullet"Changed all the set...
Installed 14th of September. No connection to this day. Multiple restarts, Hub replacement + engineer visit. Result? No broadband. According to EE everything is fine. No its not. Wifi connection with exclamation mark, multiple DNS errors. Extremely l...
Hi I was moved to EE from Plusnet due to wanting to retain a landline.I was supplied with a EE Smarthub Plus and have been experiencing periods on traffic issues where the latency beyond the LAN goes high >1000ms and packets start to be dropped.I hav...
