Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Openreach converted me to fibre running the fibre cable and connections. I have noticed that the faceplate on the internal box with the flashing green lights swivels and appears not to be fixed tight on the backing plate. My sister-in-law also had Op...
My parents are due to have EE installed tomorrow afternoon. They have finally shifted away from Virgin Media after being a customer for more than 30 years (NTL previously), when they found out that they were being charged a ridiculous £119 for basic ...
Set up a new EE Smart Hub Plus with Smart WiFi Plus (SW) this evening. Smart WiFi Plus paired with the hub okay, But when moved to another room it paired for a while but then keeps dropping out.Property is a new build, approx 5 yrs old. Hub & SW lite...
Every day I have to put the long password into my tv to watch Netflix, Youtube etc. I've tried switching off router, switching off tv, but nothing changes. Getting a nuisance now. Never happened with my BT router !!
Work upgraded my mobile phone a week ago, having reinstalled the app it shows my account details etc. bit not the hardware, therefore I can no longer manage my router and extenders from the app.I called for support and was initially told it was becau...
Hi, as of now using Home telecom broadband, today i met an EE Executive they asked about my current plan rate and speed, i said my plan amount and speed. so they said they have another plan like 28£ from Next year, and the current Oct, Nov, December...
hello! I am trying to connect my Octopus home mini device to me smart WiFi but it won’t connect. It needs to have 2.4ghz not 5ghz, how do i check/change my smart WiFi hub?thankyou
As of the update pushed out over the last 24 hours, none of my Apple devices in the home will connect to the guest Wi-Fi but will connect fine to the main wi-fi. Non Apple devices connect fine to both. Tried removing and readding the guest wifi, for...
I recently upgraded to full fiber, the new hub and WiFi Pro extenders looked like a good solution with the more powerful WiFi 7 option. Since the broadband was installed I've had nothing but headaches, when I'm connected to the hub it's great, 907Mbp...
Hi,We have had some building / flooring / decorating work done in the house and someone has managed to pull the Openreach modem box out of the wall, and the fibre is looking somewhat delicate, although everything's still working OK - as shown in the ...
