Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 385 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46667 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90974 Views
  • 11 replies
  • 12 Helpful

Broadband

Will my current unlimited broadband plan automatically carry on if I don't do anything when contract ends. 

EE One and Broadband upgrade

Hey thereDoesn't take much to confuse me!!I'm currently a EE one customer.  I have 3 mobile phones plus our broadband which is in the Essentials tariff, so I qualify for EE. One and I get £20 per line per month saving.My broadband contract is coming ...

Can't connect to Hub Manager

Hey, I have just set up my new EE broadband but to make use of my full set up I need to log in, 192.168.1.254 opens the page with the EE logo and a “spinning wheel” and nothing happens, the page won’t actually open to let me log into admin settings

BradH11 by Investigator
  • 3086 Views
  • 18 replies
  • 9 Helpful

Unreliable connection

Hi all, I  changed my wireless password 2 days ago and have had to reconnect my devices using the new password. Some devices don’t recognise the new password whilst those that do now frequently drop off the network. Anyone got any suggestions? I’ve r...

Pez70 by Explorer
  • 49 Views
  • 6 replies
  • 0 Helpful

Replacement WiFi7 for EE Smart Hub Pro and extenders

I have recently had installed the Busiest Home Bundle which is 1.6GB FTTP with a Smart Hub Pro and three WiFi extenders. The problem is that this is supposed to support up to 190 WiFi devices but it will not support more than about 30. EE have invest...

tnj by Skilled Contributor
  • 1608 Views
  • 14 replies
  • 5 Helpful

Porting our phone number

BT 'threw us over the wall' to EE last year! I will not go through all the problems we had with that move and this is complicated as We passed the control over to my daughter - we are old and they were affecting their businessSimply the problems were...