Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I just set up the new smart hub plus, my old Toshiba laptop can’t see it. I understand I have to find compatible Wi-Fi in advanced sertings?I can’t find advanced settings! If I have to log in to an IP address, can that be done on the iPhone?
Hey everyone,Just looking for some advice, or honestly, even just to see if anyone else has noticed a massive drop-off in how EE treats long-standing customers lately.I’ve been dealing with a temperamental broadband issue for nearly a decade now, spa...
Hello, I recently switched broadband to YouFibre back on the 23rd of June. YouFibre attempted to take over the switch, however for whatever reason EE is refusing to do this. I can't see an option to close my account anywhere on EE's website and I c...
I posted my hub back to BT/EE scottish distribution centre and the following week my mum was returning a shopping parcel. The woman at the post office scanned the same QR code for the hub and has now sent a pair of shoes to the distribution centre. ...
Hello a strange one indeed,I'm on EE's 900 core full fibre, using the Smart Hub 7 Plus SH35A with the latest firmware (confirmed by a quick Google search).The speeds and pings are fine (confirmed on other devices and on my PS5 Pro via the connection ...
Couple of questions, since the salesman lied to me !apparently a hole needs to be drilled into a wall and wire fed into an EE hub . I will very probs need permission from my Housing Association landlord anyway.Okay this is very annoying sice i was to...
When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established. Reliability and speed are excellent when connected but I did not experience this lag when I was pr...
After working for three weeks the extender decided to unpair from the Pro 7 hub. All attempts to re-pair the extender failed with orange flashing lights. I then plugged the extender into the hub and it then paired and I could see it again in the ma...
unbelievable i've received the equipment but cant set it up through disability and trying to contact EE is a secret that nobody knows so I say EE are the worst EVER
Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...
