Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, Please can someone from EE help me? I was told my super fast fibre would be activated last Thursday, the 7th May.. An engineer eventually arrived the following day from Kelly Group I think or Openreach, I wasn`t sure... He did half the job. ...
I recently moved over from BT to EE. With the BT hub we used to listen to BBC radio programmes on four different radios in different parts of the house. With the EE hub we lose the ability to consistently get BBC radio programs. I have talked to a nu...
So back a while ago I had a phone call saying that my EE broadband was changing & merging with BT so I had to change my provider over to them. I agreed to this & was told I didn’t need to do anything at all that my router would arrive shortly & that...
Properly has been cabled and tested, how long before we are offered the service?
Dose the Connectivity Backup device use any data on the sim card if so then I need to know how much data I have to use.
Hi, I have two EE Wifi Extenders (Pro) both of which are showing as being connected to the hub, however one of them is showing as having no devices attached and signal as N/A (2nd picture) whereas the 2nd extender shows as being connected (3rd pictur...
Hello, I moved out from my flat and am on a long trip at the moment. I received an email from EE saying that someone wants to take over the broadband at my address and they'll terminate my contract if I don't call them before 2pm 28 May 2026.I don't ...
Hi,Just recently signed up to the fastest EE home fibre plan and it's been great.....apart from the included wifi extender which came along with the smart hub router at the same time. The wifi extender was setup as directed and worked for around a we...
Hello i was wondering if i could speak to a higher up within enquiry being a beta tester or partner content creator so I’ve been told that EE is not 2GB+ now i was when it comes out i test the equipment send the feedback and you guys work on it for b...
When i try to connect my phone to my broadband a little paragraph of writing comes on my screen and will not connect and ee are asking me to pay my bill but ive not even connected to broadband since i got it
