Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I moved over from BT to EE 6 months ago and since then haven’t had regular Wi-Fi service throughout house, have had replacement Wi-Fi extender, visit from EE engineer and numerous calls and chat sessions with EE to fix the issue but nothing has been ...
Hi I paid vodafone my last bill which included early termination charges and I've sent my order number and proof of payment to ee email and I've received no acknowledgement backCan any ee staff members help me with thisMany thanks.
So we currently have a Smart Hub Plus which is fine to be fair but as we've got a few WiFi 7 compatible devices in the household now I've decided that I'm going to buy a Smart Hub Pro on the grey market as such. I fully understand EE won't give me an...
I want to be able to make a group for all the childrens devices for time limits and parental restrictions. However whenever a group WiFi is paused in the app, it will not unpause unless restarting the router, even though the devices are listed as 'on...
Yesterday, I reset my EE Smart Hub Wi-Fi and then when I checked my TV, the internet connection had gone from the TV and now it will not reconnect at all. I have tried turning both off/on and resetting the Wi-Fi again. I have tried typing the Wi-Fi p...
HiI was with BT broadband for many years with no problems and recently joined EE fibre min 700. In doing so EE had to upgrade the cable from the box up the street to my house. The cable installation took many more hours than expected as there was a b...
Hi,If i purchase a EE WiFi 7 Pro Router from a third party and not EE will it work fine instead of my current EE broadband set up which has a EE Smart Hub 6 Plus.Will the EE app recognise the new router and will all the wifi controls work i.e the wif...
As I was saying tried all the usual fixes. Can’t find how to talk an engineercan see any way to register a faultAny help or advice?thanks
I suspect I am one of many but here goes hoping adding this entry may make someone in EE take notice. I have been a EE mobile customer since May 24 when I switched from BT Mobile. This year I switched from BT Broadband to EE and my broadband was acti...
EE has the 1.6Gb service on offer at £44.99 to new customers but will not offer it to existing customers. I am currently paying £64.99 for the the same service and I am out of contract and they can only offer to renew me at £72. At least I can leave ...
