Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 361 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46652 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90929 Views
  • 11 replies
  • 12 Helpful

Can’t access Smart Hub admin

Since three days ago, I’ve been unable to access the router admin panel on 192.168.1.254It takes a very, very long time to show the main dashboard page and when it does it shows this error:I’ve tried a hard reset, power cycle and everything else one ...

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Cancelling Broadband upgrade

My EE broadband contract is coming to an End so i decided to do a renewel online which was for the standard 500mbps which i did on the 02/01/26 then the day after i decided that i really only needed the core 500mbps so i rang EE  to cancel the order ...

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WiFi optimizer

I'm a new user of the WiFi Optimizer add on and need some help. I have it all set up and working but I am a bit confused....do I have to keep restarting it everyday? Or will it stay on until I switch it off (via the EE app)  Also, do I have to keep d...

Standard Port Forwarding not working

EE Full Gig broadband using a EE Smart Hub Wifi 7 routerFollowed the User Guide and a YouTube video but CANNOT get port forwarding to work.https://youtu.be/LJ3X3dD3DFU?t=648I can 100% access those devices via my LAN on those ports and they work 100%C...

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Bondy86 by Investigator
  • 83 Views
  • 4 replies
  • 0 Helpful

Router e

Just cancelled my ee broadband contract .. what shall I do with the router and 2 boosters?

Openreach database issue

I have had and used part-fibre since moving in in 2019, however at some point since then openreach seem to have done something in their database and now whenever anyone in the block tries to place a new order (e.g. switching providers) it apparently ...

dg991 by Explorer
  • 60 Views
  • 6 replies
  • 0 Helpful

Useless service

Once again I am without a connection - this dropped 15 times I know of yesterday and so far today 12 more.I have had these problems for the past two years at this address.Engineers have been many times, new routers, nothing seems to work.No one is pr...

1.6gb fibre keeps losing connections

Example shown.Wireless and Ethernet effected, doesn't happen all day long, but enough to notice it when gaming or streaming.Lights never change on the hub , and reconnects just as quick but seriously annoying, I don't think iv met anyone on here who ...

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j33tco by Contributor
  • 79 Views
  • 4 replies
  • 0 Helpful