Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi Team, I am an existing EE customer hoping to upgrade to Full Fibre, but I am blocked by a database mismatch on the Openreach system. I need someone from the Wholesale / Offline Provisioning team to raise an ORDI (Openreach Data Integrity) request ...
Hi, I was sent a 4G Hub as an interim measure until my full broadband was set up, as this is now set up and working do I now need to return the 4G mini hub?
How do I get EE to take a complaint seriously? I just got an email saying "Your complaint is now closed", with zero explanation.
Hi All, Does anyone use Haverland internet controlled electric radiators?I have been using them for a number of years. They connect over wifi to a "Smartbox" that needs to be directly connected to the router ethernet port.Earlier this year the smar...
Hi All,I have an EE Smart Hub SH32B (Model F5394-P with Wi-Fi 6) and I want to know if it supports 802.11r (Fast Roaming)? If so, does it support it by default or do I have to find and change a setting somewhere?Context: I have a Devolo Wi-Fi 6 Repea...
Anyone know when we can expect the broadband back on in Cornwall? It states that it should have been repaired by 22.00 last night on EE's app.
Hi, I received an email this week saying "Renew now and secure your price" saying that if I renewed my broadband now (currently going til 10/04/2026) then I would retain my discount. However, when I follow the links I just get the generic homepage an...
Is anyone having problems with broadband in Allestree today
EE Full Gig broadband using a EE Smart Hub Wifi 7 routerFollowed the User Guide and a YouTube video but CANNOT get port forwarding to work.https://youtu.be/LJ3X3dD3DFU?t=648I can 100% access those devices via my LAN on those ports and they work 100%C...
