Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Whenever me & my partner try to play a game together it always brings up an error code on the game which is specifically WiFi related
Hi guys,I have a small problem. I've just started a new broadband service with EE. I'm using the latest EE smart Hub 7plus extender. Every time when I open the laptop I have to log in with EE. After a while, I lose the connection and asked to log on ...
Hello, I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a em...
We’ve recently switched from BT to the EE Smart Hub 7+ and extender but find that no matter where the extender is placed. the extender does not reach all of the house. Would a second extender resolve this problem? Note that our previous old BT WiFi ...
I was with Plusnet but they moved me over to EE a few weeks ago. I was sent a new router: EE Hub ManagerProduct code: SH31BFirmware version: r4.26.3-R-1923144-PROD-83002GUI version: 3.14.5I have a Synology NAS which I access from outside the home ove...
r5.16.1-R-2011329-PROD-1got it this morning
Hi all,I am starting a separate thread for this because although the problem originally came to light while troubleshooting repeated YVM102/connectivity problems with our EE TV boxes, the testing we have done since then appears to have uncovered a wi...
Hello, I found a grey box outside my house which I'm assuming is full fibre does anyone know if this will help speed up the process of installing my broadband? As I don't know where or how to tell EE I've got the full fibre just need a box to connect...
I’ve been moved from Plusnet to EE recently. I’m getting frustrated because certain apps on my smart TV are now not working., the main problem being BBC IPlayer. It doesn’t load it comes up with a message saying “There is a problem, please try again ...
I want to cancel my out of contract broadband, on EE's website it says "We'll stop your service 30 days after you cancel and let you know your contract has ended." but on the phone they told me that I cannot start my 30 cancellation period for anothe...
