Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Broadband service suspended, had not noticed been returned to my bank. My bill has now been paid, however I am trying to speak to an actual human. As every time I call 150 or 0330 numbers it keeps wanting me to pay the amount before I can select anot...
Hi, having a real problem with my smart hub plus.Had multiple visits from openreach for over a month for them to say today that there is no problem from the line between cabinet and my property, they says the problems with the router. On my 2nd route...
Hello, Is it normal for a suspension to be put in place whilst on a payment plan?I have just lost all connection and the system is forcing me to clear the bill yet I do have a plan in place that enables me to not be restricted. Thanks,
Does anybody managed to successfully use wifi enhancer service? I subscribed the addon (monthly subscription paid additionally to the main package). Initially it didn’t show up on my app. When it finally showed up, I couldn’t switch it on. I installe...
New customer, relying on mobile data (not EE, Lebara) until broadband is connected on Tuesday. I have a new EE broadband account, but until the BB is switched on, am I technically a customer with access to the hotspot? It looks like I can use EE Wi...
I am new user of EE broadband and I am having massive upload latency since the beginning. Could anyone help please? EE Help Centre told me they don't see any issue... really sad about that answer.
Been a customer of BT for many years, now moved over to ee due to the better pricing package offered, we have FTTC with 36 meg down / 6 upSince moving over a few months ago I have noticed a considerable delay loading pages with lots of images from, s...
New hubs delivered to new address current broad cut off cannot get the new hubs to work 2 calls with tech and advisors - had 3rd text to say working now still nothing how do you get an engineer out ?
I have BT full Fibre Halo 3 I run it off an independent power supply the iFi elite 2. I am now at the end of my contract with Halo 3. I looking at the Ee full Fibre alternative but struggling to find out the barrel size of the power supply. I liste...
