Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Good eveningI Recently entered i to a payment arrangement with Ee as I fell into arrears on my Full fibre and tv account. I have made payment as arranged on the 1st of each month since agreeing to this.I have always done this by calling to ensure pay...
Im new to EE broadband and I don't go live with new modem till 19/1/26 , I've ordered the 150mbps but wondering is it possible to change order to the 500mbps plan instead. Or would I need to cancel initial order and start again! Any help appreciated...
I got a text message today (1st Jan) from EE to call them about my EE order "to confirm some information". But no matter what options I try, I end up with an automated "office is now closed" message. It's a legit message as it's from the same number...
We have been without broadband since the 9th December, after numerous texts messages to try and report a fault apparently EE are aware of a general fault in my post code area. Firstly i had a rest message to say normal service would resume on 23rd De...
I have experienced an odd issue where my old BT router that I returned, replaced my new EE hub on the app. The EE smart hub had been set up and parental controls set up and working fine up until a couple of weeks ago. The EE hub is showing now but I ...
I've had parental controls setup through the app for years but now when I'm going to change them it says, "There's a problem loading your broadband and WiFi controls services. Try again later or get in touch if it's urgent." I can't amend the setting...
Does anyone know if Billing is open at all today Please ( new years day)
I recently upgraded to EE full Fibre and got the new Smart Hub Plus. The person on the phone was 100% certain my white EE wifi extender discs will be compatible with the new Hub plus. I've tried everything and they won't connect at all. Before I pos...
I have recently had installed the Busiest Home Bundle which is 1.6GB FTTP with a Smart Hub Pro and three WiFi extenders. The problem is that this is supposed to support up to 190 WiFi devices but it will not support more than about 30. EE have invest...
I bought a TS7750i, and it will not connect to the Smart Hub 6 plus. if I try WPS it just times out, I’ve tried caring directly, and the printer can see the router, but after I enter the password it fails to verify, I have enabled the comparability m...
