Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've recently switched from BT to EE for my home broadband. I was already an EE Mobile customer.Thing is I am not steady on my feet and recently had another bad fall - as in my Apple Watch (minus sim) wanted to phone emergency services!I previously h...
Hi all,I am starting a separate thread for this because although the problem originally came to light while troubleshooting repeated YVM102/connectivity problems with our EE TV boxes, the testing we have done since then appears to have uncovered a wi...
Hello, I found a grey box outside my house which I'm assuming is full fibre does anyone know if this will help speed up the process of installing my broadband? As I don't know where or how to tell EE I've got the full fibre just need a box to connect...
I’ve been moved from Plusnet to EE recently. I’m getting frustrated because certain apps on my smart TV are now not working., the main problem being BBC IPlayer. It doesn’t load it comes up with a message saying “There is a problem, please try again ...
I want to cancel my out of contract broadband, on EE's website it says "We'll stop your service 30 days after you cancel and let you know your contract has ended." but on the phone they told me that I cannot start my 30 cancellation period for anothe...
I've recently been shunted over to EE from Plusnet (and am now getting double-billed, according to my bank statement). EE are desperate for me to download their app, which my phone doesn't support. (No - I'm not in the market for a different phone.) ...
My devices drop in and out of internet constantly but every time I call EE they run a check and say the internet is showing it is working perfectly on their remote check. They push back against every thing I say repeatedly saying that the signal is ...
So, my 86 year old non-technical Dad is being moved to EE apparently on Friday, so he can keep his home phone. He's had a new router delivered and literally nothing else. He's phoned EE and got to talk to someone he couldn't understand very well and ...
I have 900mbs full fibre and have just checked my speed and it was 37mbs wired direct to the router with a cat5e cable. 2 nights ago I had the same problem so I unplugged the router and in coming fibre optic box, replugged and then got 450mbs but it ...
I recently agreed with a BT/EE salesperson to upgrade to Full Fibre broadband and was told we would need a new hub. We are expecting somebody to come to connect us but haven't been told when.Previously we had a BT hub and a few extenders and I was e...
