Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am writing to raise a formal complaint regarding my broadband service, which has been unreliable and has left my family and me without internet on multiple occasions. On 24th September 2025, my broadband stopped working. After performing all basic ...
I have the Smart hub, but need to boost range to the rear of my house, any recommendations for what extender to buy? Is there something specific for the smart hub?
We have just transferred from BT to EE and have noticed that the WiFi network name has stayed same,is that correct?
hello! I am trying to connect my Octopus home mini device to me smart WiFi but it won’t connect. It needs to have 2.4ghz not 5ghz, how do i check/change my smart WiFi hub?thankyou
Been on the Busiest Home bundle for nearly a year, with the WiFi 7 router. All has been working well up until the last few months.I have a lot of smart devices, these all connect to the 2.4ghz network, recently (in the last two months) devices random...
My EE Smart Wifi Plus booster keep dropping the aqua light and goes to the orange light - what does this mean?
Hi, I have my main router (Smart Hub SH40J) on the ground floor. On the 1st floor the wifi extender (SW40J). And on the 2nd floor the PS5 Pro. On the PS5, when searching for WiFi on 2.4Ghz, it shows strong signal for my WiFi on the Wireless SSID list...
Set up a new EE Smart Hub Plus with Smart WiFi Plus (SW) this evening. Smart WiFi Plus paired with the hub okay, But when moved to another room it paired for a while but then keeps dropping out.Property is a new build, approx 5 yrs old. Hub & SW lite...
Every day I have to put the long password into my tv to watch Netflix, Youtube etc. I've tried switching off router, switching off tv, but nothing changes. Getting a nuisance now. Never happened with my BT router !!
Hi, as of now using Home telecom broadband, today i met an EE Executive they asked about my current plan rate and speed, i said my plan amount and speed. so they said they have another plan like 28£ from Next year, and the current Oct, Nov, December...
