Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So Sky are offering 2500 Gbps for £35 a month as opposed to EE who charge me £77 for 900 GBPs, tbh with the way the WiFi keeps dropping I’m thinking it time to move, does anybody have any experience with Sky. Any replies appreciated.
I was switched from Plusnet to EE. When I try and link a product (broadband) it says broadband found, but more details needed. I am required to enter my billing Account Number or landline number. I haven't been given my Billing Account number ( I d...
Hi I have recently joined EE and still in cool down period . The app is not working . It doesn’t recognise my WiFi extenders and tells me I am not home . is the company facing issues . I would like to know and have full transparency please
I upgraded to fibre two years ago, I was with BT so I kept my BT hub which works fine despite receiving a smart hub 6 and the 4g plug in box, the reason being I didn’t want the hassle of swapping my hub and the re-adding my many peripherals / devices...
Hello,So I moved over to EE recently and part of the agreement was EE pay for my cancellation fee which is awesome, However Virgin Media now keep contacting me regarding an overdue payment. I have spoken to them and said EE has already paid the cance...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
New to EE and really struggling with signal strength from the Smart Hub 7 Plus. In all my time having home WiFi I’ve never experienced such weak signal. It seems the router is completely incapable of penetrating walls. House is a very average size 4 ...
I went through the process of trying to sign up to EE about a month ago as I suddenly had to move and my provider wasn't available at the new place, being told full fibre was available at the address and it would all be fine.After over 2 weeks I sudd...
Downloading a game on my computer and download speed says 2mbps this can’t be right
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
