Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Good Morning EE community I was until early this year with BT on there 900 fibre with a Smart Hub 2 just after Christmas I purchased a pair of Denon Home 150 smart speakers, I never had any issues with connection pairing in anyway, since then I moved...
We had to change from Plusnet to EE to retain our home phone. It's a pain to change all the devices and Plusnet/EE couldn't help by linking the old router details to the new one (which I'd already attempted unsuccessfully) so my mobile and home secur...
Hi, I am an existing customer and my current broadband package is due for renewal. I have seen a package online with EE through the upgrade option from my email. This also stated i can keep my existing smart hub. I proceeded to accept online but it ...
We've had little to no Internet over the last 2 weeks. EE just say they know their is an outside fault and they are working on it but can't give any time frame. Has anyone got any further info?
I am experiencing a recurring fault with my EE Smart Hub -what I believe is a router stability issue, not a Wi-Fi or device problem.Router detailsProduct code: SH31BDescription of the faultOver several nights the broadband connection drops repeatedly...
hello everyone!I opted out to EE WiFi but the Public WiFi is still available, how long does it take to stop working?anyone?
Hi,I have enabled Guest WI-FI on my EE hub 6plus & is working great.However, is there an option to block access or setting or an ‘allow’ list for guests?EGIf say a friend has the guest Wi-Fi access & I want to keep the password etc the same ( to ensu...
It seems that an Arlo doorbell can only run on a 2.4GHz connection to our EE Smart Hub 6+. Google AI recommends switching off the 5GHz band in the router's management page, pairing your phone with the doorbell, then turning the 5GHz band back on. Th...
My street has just been upgraded with ability to have fibre to the property, I have a few questions, I have been sent an email from EE telling me to upgrade, I am 6 months into a 2 year contract, if I was to take their offer, would that mean starting...
I've been trying to open specific ports on my EE Smart Hub, using a TP-Link RE700X range extender. My setup is identical to my previous router, but now the ports won't open. I’ve manually configured them in the EE Hub and in Windows Firewall, set up ...
