Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46306 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90155 Views
  • 11 replies
  • 12 Helpful

Broadband

My broadband package has come to the end however there are no offers available to me aside the package that just expired. I want to downgrade to the essentail package but dont seem to b able

Resolved! Potential Door-to-Door Scam?

Exhausted all other options in trying to get in touch with EE to confirm whether there are people out and about working for EE in the NP22 area in South Wales asking to come inside our homes to check broadband speeds. Is this happening, or is it a sc...

Resolved! FTTP Trooli and EE

Hi all, I live in an area where over the last year a company called City Fibre have been installing FFTP by digging up the pavements. The lane I live in wasn't done apparently due to our power and telephone are all delivered by overhead wire. The lan...

jojim by Explorer
  • 62 Views
  • 3 replies
  • 2 Helpful

UPNP on EE Smart HUB (SH31B) not working

Hello allI have some Apps that use UPNP to Setup Access through the Router.However, it seems that UPNP on the EE Smart HUB does not work.In order to get the Apps to Allow Access through the Router I need to Disable UPNP on the Smart HUB and Create a ...

Kncowans by Valued Contributor
  • 1395 Views
  • 11 replies
  • 4 Helpful

Resolved! December price increase

Whilst I understand EE's annual inflation linked increases in March, but don't agree with them, I have just received a price increase from £30 to £34 without any explanation whatsoever!!! Anyone else experienced similar ...?                          ...

Not-happEE by Valued Contributor
  • 548 Views
  • 24 replies
  • 12 Helpful

Is anyone happy with EE

Just drifted over from the BT forums as I have taken the plunge to take up the offer on the "Full Fibre Busiest Home Bundle"Made a couple of posts on this forum and getting warnings already from other users saying "Stay away" and "Don't bother"I know...

timprocter by Established Contributor
  • 13949 Views
  • 37 replies
  • 14 Helpful

Resolved! Broadband internet

Hi , my internet is very low. If I go on the kitchen I don’t have internet. I paid for 900 Mbites/sec and EE grants me for min 700MB/sec. I receive just 280MB/ sec. What I need to do?

sorake by Explorer
  • 67 Views
  • 1 replies
  • 1 Helpful

Resolved! Can't download Apps on TV, Phone + Tablet

A previous problem has returned. I really don't know why. I can open emails, watch normal TV but any apps like netflix or ITVX will not open. It went on for months and suddenly started working for a few weeks and now stopped again. Any ideas what's w...

HelenLuLu by Investigator
  • 161 Views
  • 9 replies
  • 2 Helpful