Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 2991 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47439 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 92687 Views
  • 11 replies
  • 12 Helpful

Resolved! Pairing the app with my BT hub

I can’t get my app to pair with my BT hub. It has worked okay in the past. I have tried switching the hub off for five minutes, reinstalling the app, keeping my phone right next to the hub throughout and pressing the reset button on the hub too. All ...

PhilK2 by Investigator
  • 148 Views
  • 4 replies
  • 0 Helpful

What is the point of the Full Fibre Guarantee?

When I moved from BT to EE, I went from a BT Halo 3+ plan to the closest EE equivalent - Full Works: Fibre 67.Like BT Halo 3+, the Full Works: Fibre 67 plan includes a "Full Fibre Guarantee", which clearly states that I will receive a free upgrade to...

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Resolved! Ee broadband

The advertisement on tv is faulse advertising!! The most reliable broadband provider!! I’ve had this useless service for 12 months now and it has never worked properly since day one!! And still not working properly now!!! And ee doesn’t seem to care ...

wifi extender 7 pro loses connection

I can link the extender to the hub with no issues, but as soon as I unplug it to move it to where I hope it will live, it seems to loose it memory of the connection.I live on a farm so I want to locate the extender high up in one of our barns so I ge...

Resolved! Yet another Port Forwarding Issue.....

Hi, I've recently upgraded to a Smart Hub Pro (WiFI 7) having previously been using an ancient BT branded Router.Internet and WiFi setup all went well, that part is working fine, however the Port Forwarding just doesn't seem to work at all.I run a Ra...