Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Has anyone received their switch credit I have waited over 28 days. I have had no communication to say my email has been received and have now sent several more. None have been answered!
I have two Home Phone devises which should connect to the hub using the home router's WiFi . Only one of these instruments is connecting the other has an error message "no link to the hub" and does not list a means of registering the phone. How do i...
I recently had problem with router. As part of the EE investigations an Openreach engineer tested my line at point of entry into the house. He decided to replace my ancient phone socket with a new Openreach Master Socket 5C. Router fixed by new PSU, ...
Since switching to EE I have found that the quality when using Teams is not great - buffers on video calls and freezes. Other colleagues who are with EE have the same issue. Fine on all other platforms - WhatsApp etc. Are EE aware of this?
Hi - been in IT for the last 30 years, so this really shouldn't be this difficult for me (although I am happy to be proven wrong!).I'm just having trouble getting the SW40J WiFi Extender to reliably connect over more than 1 meter from the main hub, w...
I have a "Green Feathers" bird-box camera that worked fine with a BT Hub. I now have the EE hub.The camera will not connect to the new hub - i tried disabling the 5ghz - didn't helpPlease reply if you have real knowledge of the problem and have achie...
Hi, I have ordered EE fiber for our new house which we will be moving into at the start of the new year, in our current house the internet is with Sky and is in my mother in laws name, in the new house with EE it will be in my name (Mother in law is ...
I have several Lenovo Thinkpads X280 all running Windows 11 25H2. They are connected to an EE Smarthub Plus with either ethernet or WiFi. Intermittently when they are connected, they show Unidentified Network, not the EE hub. This forces Widows to co...
My phone has just decided it doesn't want to connect to the Internet. It uses the same BT HomeHub wi-fi as my laptop, which is working normally. The phone will simply not connect anymore! Any suggestions?
Hey,I've recently moved over to EE and just set up my new Smart Hub (black one). I've got it all up and running but having issues with removing devices from the admin page on the router.Wondering if this is just the norm for this router or if I'm mis...
