Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all,I've had this issue for a long time and really hoping someone can help as it's driving me and my family crazy.I have a Smart Hub 7 Pro and because it's an ancient house with thick stone walls, we need 3 WiFi extenders for full coverage. They ...
I've had 5 emails and letters from EE saying someone wants to take over my line since January. After every email I've phoned to tell them I'm not moving house and have no intentions of leaving my contract. Well... late on Thursday night at bang on mi...
Contacted the home move team to get the order in place ready for the big day. Have been told my existing EE contract can’t be moved to the new address so I need to move to BT BB then back to EE once setup (alongside a new 24 month contract!)Has anyon...
I've hosted a football guessing website for a number of years on a dedicated server in my house (just for my friends for some fun). I've had no problems until a few weeks ago when I renewed my contract with EE broadband.Now, I am getting weird inter...
how do I get EE to upgrade my business internet package so I can actually get some work done without falling asleep waiting for pages to load which is super distracting as my brain wants to work much faster than EE loads pages. It’s painful…
HiI was expecting my in contract broadband and sports package to increase by £5.00 as per a recent email. I now know that for someone unexplainable reason it is rising by £8.71. My original monthly charges were £75.27 and the new charges £80.27. On s...
As the title says, I can pair the hybrid connect to my Smart Hub pro 7 via an Ethernet cable but when I remove the cable it flashes aqua and eventually flashes red. I’ve reset both the smart hub and hybrid connect device and still no joy. I’ve seen...
Hi!I'm a current EE mobile and BT broadband customer. I have paid off my device and I'm currently on a rolling contract for my airtime. I am also currently out of contract with my BT broadband and on a rolling contract. I was hoping to move my BT bro...
Will the Smart Hybrid Connect work with a EE or BT SIM card in? The BT Hybrid connect did. Ive read a few posts on here which are purely based on 'the service' being sold by EE, thats not what I am asking, the question is will it work with a standa...
Our BT broadband & phone package needed to be renewed. We were happy with what we had and rather than go to a new provider & the bother of changing all our wifi details, wanted to stay with BT. Well they said they could do the same package but it wou...
