Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am a bit confused a I have recently renewed my contract and they have sent me a new hub although the last one is working perfectly fine and so I am not sure why. I have received 2 boxes, one is the smart hub pro and the other is a smart wifi pro. I...
Hi there, I recently got a new EE Smart Hub installed. Any device listed as connected via 'MLO' repeatedly disconnects and the only way to reconnect is to turn the WiFi on the affected device off and back on again. I managed to make the connection mo...
Everything was working OK now all of a sudden says weak WiFi then just gone to offline been same for 2days tried all suggestions went for full factory reset now when trying to reconnect gets to 95% then fails
We had the wi-fi dropout problem which looks to be fixed by the latest firmware, r4.26.3. However, we still have one problem which wasn't there prior to the r4.16.1 update and is not fixed by r4.26.3. This is that one laptop, an HP, reconnects to t...
How is it, yet again, I’m on full fiber and over and over again the mini TV box says there’s no internet. Had the same problem on and off for over a year. The phone see 30 gig and box says there’s not enough. I advise not getting EE tv / broadban...
Hi all, I've hit something odd and I'm hoping someone here has seen it before, or can point me at the right team. I'm on EE Full Fibre 1.6Gbps and it's working well. the Openreach ONT is on the wall, LOS light off, PON registered, happily passing tra...
Hi,Apologies for the long post however I've tried to give as much detail as possible. My daughter has a Minecraft server which has been setup for years using port forwarding for the server and also for voice chat. We moved from BT to EE and set the ...
I feel EE are having my pants down, £49.99 for Full Fibre 150, £7.00 for Extender 6 plus and £5 for internet landline I never use! Seriously considering leaving and getting a TP-Link Deco X50 for the full wifi as it seems quite expensive at 49.99. M...
Hello. As it is school holidays and Money is very tight at the moment, I just went to check when my next bill is coming out and when the end of my contract is, as I’m pretty sure it’s coming up very soon. I’ve been an EE broadband customer for years...
New here have looked at FAQs couldn't see answer, when I switch over has anyone had problems changing the SSID and password to their current one, to save the hassle of switching everything over to new SSID. I have been told I am getting a 7 plus rout...
