Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi everyone,I have had the same broadband line since the days of Freeserve, and we have just had fibre broadband delivered to the street, so I am looking to move away from EE to another provider.When I complete the details for the new provider using ...
Installed 14th of September. No connection to this day. Multiple restarts, Hub replacement + engineer visit. Result? No broadband. According to EE everything is fine. No its not. Wifi connection with exclamation mark, multiple DNS errors. Extremely l...
Hi I was moved to EE from Plusnet due to wanting to retain a landline.I was supplied with a EE Smarthub Plus and have been experiencing periods on traffic issues where the latency beyond the LAN goes high >1000ms and packets start to be dropped.I hav...
Two years of extremely poor internet service.Since we signed with EE, the connection has been unreliable and completely inadequate for what we need. HD channels regularly can’t be watched properly, and working from home is often almost impossible bec...
Hello all! I want to move over to ee from plusnet as when me & my 2 teens are online they moan it's laggy (we get max of 20mbs!!). Question is if I get part Fibre which is only available where I live, however I am moving house in the near future to a...
Hi Ive have been trying for several weeks now to sort out an issue. I am unable to see my EE broadband/ TV account on my EE App or online.I have spent 5 calls one lasting over an hour to Ee and its still not fixed. I lost the ability to access my bro...
Hi,I'm struggling to assign devices on my home network static IP addresses. Some devices seem to work fine but others no matter what I try they just wont save. I read somewhere on the forums that the router/hub wont re-use previopusly assigned IP add...
So I'm currently a BT customer with full fibre FTTP 300 and digital voice. I am thinking of migrating full fibre 500 and digital voice package on EE when my contract ends. As I currently have the smart hub 2, I was wondering if EE would send me their...
Hello, I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a em...
Im migatng from BT TO EE on a full fibre install how long does this take from order to install and why I looks like i will still be using bt router
