Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HeyWe're having issues with our 2.4ghz continually dropping, so none of our Lamps, camera or Alexa work, nothing's changed or been added etc, spoke to Customer service 5 days ago who did a reset and raised a complaint, it all worked after that and no...
I changed the admin password that my SH+ came with to a new password (using Hub Manager).I entered a password that was less than 12 characters, which resulted in an error. However, when I was asked again to enter my old password, it didn't work. It t...
Hi, I just had my 1.6gbps service installed today and the pro hub is working very well. I'm very happy with the cabled and wifi connection to the pro hub. However, the included wifi pro extender is driving me up the wall. At this point, I have tried ...
I am kind of regretting moving over from TalkTalk now, I had no problems with them I had 900mb down and no issues.Since changing to the 1.6gb package with EE I've had nothing but problems.Openreach installed new box and removed old one at the beginni...
I recently moved over from BT to EE. With the BT hub we used to listen to BBC radio programmes on four different radios in different parts of the house. With the EE hub we lose the ability to consistently get BBC radio programs. I have talked to a nu...
I've hosted a football guessing website for a number of years on a dedicated server in my house (just for my friends for some fun). I've had no problems until a few weeks ago when I renewed my contract with EE broadband.Now, I am getting weird inter...
Hello! I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with ...
I had to accept being booted off Plusnet onto EE to retain my home phone. The switch-over mostly went smoothly BUT - sod's law - my principal desktop workstation won't connect.8 devices (two android phones, two android tablets, two Windows 10 laptops...
I have been part of what I seem to remember is Migration trial for some time. There is nothing active on my trial account but my bill is paid every month but not by me. Is there someone human I can talk to to find out what is going on with my accoun...
My wife's business web site has suddenly been blocked by our Home hub's Advanced web protect.???annabellesmithwellnesscoach.com Can moderators please advice how to get this false flag removed, as it is causing chaos for her work and other associated ...
