Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43732 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84330 Views
  • 11 replies
  • 12 Helpful

Switched from BT to EE but no new router?

I switched from BT to EE a few weeks ago now and assumed I would be getting a new router.  It's never arrived and in true corporate style these days, it is impossible to message EE direct with this query.  Is my assumption right? Or do EE assume that...

jsutt32 by Investigator
  • 482 Views
  • 15 replies
  • 10 Helpful

Smart Hub Plus Issues

Having just upgraded the new Smart Hub Pro it is very clear the Smart Hub plus has issues the random drop outs on wifi and a very very slow GUI in the admin panel.. The Smart Hub Pro is night and day in comparison.. Quick GUI, no dropouts, great spee...

Ofcom complaint

EE app download speeds discretion from the truthBrief summary of your experience/query:EE tests broadband download speed using their EE app which does not exist for laptops. All speed checks using other apps show my broadband sppeds of 300MB/s althou...

Resolved! Moved house now TVs don't connect to broadband

I recently moved house and transferred my EE broadband to the new house, taking the old router with me. After about 2 weeks without broadband, I now have a good broadband signal. All devices (iMac, laptop, X box, PS5, phones) connect apart from 3 sma...

MarkH15 by Explorer
  • 97 Views
  • 5 replies
  • 4 Helpful

Resolved! Change Wifi password on hub plus

how do you change your WiFi password as I don't wanna sound selfish but my neighbours have my password ...Its ME who's paying MY bill...!! So I need to change the password Thanks L