Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Ever since I was moved from BT to EE in April, I have had an issue with my ethernet connection. It takes up to 45 seconds for the ethernet to actually connect with the internet after resuming from sleep. My PC is permanently plugged into ethernet, ...
We changed to EE last year, we use the hub and 2 tp link extenders. We had no problems untill the last month, we are constantly having to restart the hub because we cannot find it on the wifi network and the extenders lose internet. After the restart...
Hi, I'm just wondering if I already have a openreach box from nowtv from like 2 years ago does another one still need to be installed? I'm going to be on full fibre. Thanks
I've just had EE install Wi-Fi into my property.The WIFI 7 Pro router works fine, the Pro extender doesn't pair with the Pro Hub.I've had two techs visit my property and change both Pro Router & Pro Extender twice, the extender will still not pair wi...
I want to link my account ID how do I get my account ID can’t find in my email
I have recently had to reboot my routers and extenders. everything is fine apart from my daughters chromebook will connect to wi fi but have no internet.I have tried all the suggestions, forget connection and reconnect, re boot router, etc. but sti...
Lets discuss a real life scenario: You wait over 45 minutes on the phone because your broadband suddenly ceased to work, despite this no matter how stressed you are, you are polite, friendly and understanding. You get told to fix a problem by "just b...
Recently signed up for EE broadband and set the date of activation as the 12th of June. Shortly after I put in the order I got an email and text from open reach that an engineer had been booked on the 15th of June to check the ONI port and whatnot. O...
Who do I contact regarding provision of broadband service for a registered charity.
