Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 43732 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84330 Views
  • 11 replies
  • 12 Helpful

Customer Services and change of contract

I have finally reached customer services after having spent an hour yesterday waiting for the phone to be answered.I am trying to change my broadband service from Full Fibre Gigabit essentials to Full Fibre 300 Essentials. I am about 6 days into my c...

Biggie48 by Explorer
  • 68 Views
  • 2 replies
  • 0 Helpful

Porting number/adding landline after placing order.

I'm switching over to EE from Vodafone but forgot about my landline phone and porting over my number when going through ordering which has now been placed.So, what do I need to do to both add a landline and ensure I keep my existing number, I'm assum...

Port Forwarding 9311

Can anyone instruct me how to port forward this number 9311 on my router.It's for a CIS EV charger that I can not connect to.Thanks 

richwxm by Investigator
  • 103 Views
  • 12 replies
  • 0 Helpful

Upgrading from Fibre 50 to Fibre 67

  Here to ask if anyone has had the same situation!Like 2 months ago a man came to my door about changing to EE, my old bill with sky was like nearly £50 a month so was happy to change. He told me the max speeds for my place would be reached with the...

IMG_5719.png IMG_5720.png
qusvz by Investigator
  • 81 Views
  • 5 replies
  • 0 Helpful

Resolved! Digital home phone has stopped working

We've had our optical broadband connection and Digital HomePhone adapter for about 3 weeks. It mainly worked well until today. The broadband is working fine at 150 Mbps, but the "landline" has stopped working. The adapter is showing a green light as ...

Stuart444 by Investigator
  • 693 Views
  • 17 replies
  • 5 Helpful