Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I have not received our bag to return our old device. Please can you arrange one to be sent out please . Shaneen
Hello all,Ever since switching to the 1.6Gbit service and moving to the Smart Hub Pro (the white, but tall WIFI 7 router) provided by EE I, as well as many others are experiencing issues with what seems to be a firmware issue on the hub. It seems to ...
I pay £10 a month for a Smart Hub Pro and a Smart WiFi Pro as I had a lot of dead zones in my house so the Pro removes these. However, since the weekend my Smart WiFi Pro refuses to connect to my Smart Hub Pro, and no matter what I do it doesn't seem...
Recently, on a near daily basis my BT Smart Hub 2 router (EE would not provide the newer WiFi 6 router when we switched) has been disconnecting from the internet.It is always the same, websites and google searches will not load, but any games in prog...
In March 2025 I was due to renew my BT Broadband (Full Fibre 100).I connected BT to discuss & was told they were moving everyone to EE, but the only thing that would change was the name; in fact, I would have a faster speed for the same price. I relu...
Hi,My ee broadband is behaving strangely. Our data rate is 8.111 Mbps / 54.997 Mbps, and a speed test show around 42Mbps download, which is pretty good for where we live. However the actual connection appears to have a lag of some sort. Visiting webs...
I ordered Broadband with VOIP landline on 18/06/25 and am still trying to get this completed as at 15/08/25. I finally got my broadband activated on 30/07/25 and the landline a couple of days later but with a new number despite being assured I would ...
I agreed to switch as you agreed to refund the disconnection fee. How do I go about getting a refund?
Is there a common problem that since being forcibly moved from BT every evening the Connection to stream is terrible and I have to reboot as the EE APP spots the connection ’can be improved’ every night? Never happened with BT.Have an ultrafast (alle...
