Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My signal is terrible at the moment losing signal just bought a new sky glass tv and it's keep losing signal tv keeps freezing
Before recently switching to EE I verified that I could use my own router (TP-Link Archer VR2800). I have previously used this router with BT and Vodaphone with no issues.The switch went well, everything is working just fine.Then today I received a t...
what is my contact duration?
Hello, I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a em...
I know this is a common problem. But this is now becoming a joke.1st installation date 1st July, Engineer turned up. Fitted internal cabling, and my new equipment had arrived, so far so good. Engineer then said he couldn't install external cable , fr...
Hello there. my ee broadband is down since yesterday and I’ve done everything to try and fix the problem. I’ve turned it off for 10 mins and back on again changed the connections at the back of the hub and nothing and I can’t check the status either ...
I am 100 mtrs from dslam but my speed averages 48Mbps download. Tracert test shows issues within the network, The issue is clearly a network issue, having many years as a broadband engineer for BT. I am aware of possible problems but the engineer...
Good evening,I would like to know how to provide some excellent feedback to one of you guides that helped with with a nightmare of a broadband/TV issue recently. i think it's so important to feed this back as people are generally quick to complain wh...
I need to move one of my extenders to a spot where there are no plug sockets available. My thought was to simply buy an extension cable for the power supply. But it turns out that every extension cable I found has a 5.5mm barrel connection, whereas E...
Can anyone explain why I am receiving a bill for broadband when EE have already confirmed my subscription has been terminated as of the 21st May?The full monthly payment has been requested for services - charged a month in advance. In the termination...
