Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I’ve signed up for the 1.6gb fibre package to be activated on August 3rd. I’ve not yet had any confirmation of dispatch regarding the delivery. Who do ee use as a courier and when should I expect delivery please.
Been having the same issues that many others have had with the extender, also random devices no longer connecting and not seeing the wifi networks/ssid. Thought at first it was the extender, having to re-connect using an ethernet cables, but I have b...
New here have looked at FAQs couldn't see answer, when I switch over has anyone had problems changing the SSID and password to their current one, to save the hassle of switching everything over to new SSID. I have been told I am getting a 7 plus rout...
The Smart Hub 7 Plus is annoying in various ways, but the most annoying seems to be that it doesn't do what I tell it!I have turned off the 2.4Ghz band for the "Main" wifi and also turned off the 5Ghz band for the "Compatible" wifi (so that there are...
We are having problems with our WiFi, seems to go in and out of connection. Have looked into it all via the app. Says no problems. Can you help?
My broadband has gone off I have tried switching it off and back on and it still not working you have had your payment [Mod edit: added title]
Had fallout issues with both new Pro 7 extenders filing to pair wirelessley, taking 20 minutes to re-pair, dropping off after pairing then just refusing to pair. Ended up reseting the extender again, disconnecting the Pro Hub 7 from the mains and sta...
I am incandescent. What the hell are the up to? I have spent hours trying to explain that my package is not served by the power provided and I need my internet speed changing. Two technicians have identified the problem. No one can hear me on my mobi...
I recently moved into a three-storey terrace house and my broadband is struggling to reach the attic. What are my options to help with this please? Preferable affordable and not overly complicated.
So I have port forwarded many times before with different isps for game servers tried both ark port 7777/7778 and Palworld 8211 however now that I am with EE I just can’t seem to get it working. I have set my port forwarding rules checked that my ser...
