Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Have recently been ‘upgraded’ by EE (not at my request) to the Smart Hub Pro 7 system. I’m afraid the ‘use an Ethernet cable’ solution hasn’t worked for me - and wasted several hours of trying this-and-that and watching various colours flash or not-f...
I have just transitioned from BT Total Broadband to EE Full Fibre 1.6, but am having more than a few connectivity issues. The main one is that my ADT house alarm panel cannot connect to the wifi, and following many discussions with their service des...
To whom it may concern, I am beyond furious with the way EE and Openreach have handled my broadband installation, and I want this read by someone who can actually fix it, not another script. Here are the facts, none of which are in dispute: I applied...
I’ve sold my house and have been trying to contact EE to cancel by letter 5 weeks ago. No response. By the chat complaints team. No response. The 150 chat doesn’t work abroad. CEO email unusable I’ve called three times. Was left hanging on the phon...
Hi, I pay for my mothers broadband and phone, from when I used to live with her. She got a new smart hub recently. Now she cant sign in, I went to try and logged into my account, it says my plan has ceased. I never requested this, any ideas why th...
I moved from BT on Thursday 26th. My activation date was given as Monday 30th - based on my equipment arriving today (28th). According to the Royal Mail tracker it won't arrive until Tuesday 1st Oct. I tried to change my activation date using the app...
We have a red LOS light, so no broadband and no landline. We don't get reliable mobile signal in our home for a number of reasons so getting in touch with EE has been hell on earth. My partner is an EE mobile customer so has tried 150, only to enter ...
In late June 2026, an engineer came over to provide the cables for fibre. As expected, this required drilling into the wall. All seemed fine until I noticed today that the protective cover is coming off from over the inlet. As we're now seeing a lot...
Morning,I just noticed my EE speeds seem to have capped themselves again (similar to what happened back in February)Is anyone else getting reduced speeds? I seem to be behaving like im on a 900mbps profile currently.Have tried a reset and am connecte...
Good morning I would like to book an appointment with an engineer to come and install an ONT box for my wifi. ********************* [mod edit: removed all personal details from the community]
