Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46344 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90227 Views
  • 11 replies
  • 12 Helpful

Routing issue resolved with VPN?

So, I've spent the last week or so trying to diagnose an issue with my home broadband (Fibre 900). It all started when I noticed that every so often (every few minutes), devices would report that my WiFi could not connect to the internet, at first I ...

ChrisHam by Explorer
  • 19 Views
  • 3 replies
  • 0 Helpful

charity braodband

Hi we are a small non profit charity in a small town and are trying to find a provider to give us free or little cost internet / braodband supply, anyone know any companies I can apply to 

Resolved! EE BrightBox loss of internet when City Fibre installed nearby

Thank you  @XRaySpeX  for your related post.  I am technical support for my elderly blind mother-in-law living in bungalow just around the corner.  She only uses the internet for radio via Alexa.  Last week her internet stopped working.  Unplugging t...

eemh by Skilled Contributor
  • 350 Views
  • 20 replies
  • 10 Helpful

Resolved! Port forwarding on ee hub

Hi there, I have a server that is running an emby media application so i can access my movies and tv remotely. I have it working by forwarding port 80 for http connections but I want a secure connection over https. When I set up a second rule in the ...

Nasseh92 by Investigator
  • 136 Views
  • 5 replies
  • 3 Helpful

EE service worse than BT considering quitting

Ever since EE took over BT on home broadband I constantly now get messages saying doesn’t recognise IP and asking me for CAPTCHA to log on - this comes with a slower fibre performance and national lottery site can’t put numbers on as says I’m not reg...

Cannot connect Smart WiFi Pro Extender to WiFi 7 Router

Ok, What am I doing wrong.Firstly received my new WiFi 7 router at the weekend and set it up. Used the transfer devices option (I guess this 'just' renames my new router to my old router settings). Setup the Hybrid Connect as well.This evening (1 day...

Herbhead by Established Contributor
  • 14740 Views
  • 51 replies
  • 35 Helpful

Broadband openreach wire

hello, I have just been delivered my broadband box and to get it working. I have to connect it to my openreach. I am missing a wire for my openreach that plugs into the wall to let it turn on. This means the broadband box and the open reachbox do not...

CHOP3-800 error

Various users have been getting the CHOP3-800 error. This seems to have been going on for over 18 months and still it's happening, now to me with a brand new hub. It looks like the hub's web server is the problem. Is EE ever going to fix it? Do EE mo...

Brian160 by Established Contributor
  • 1262 Views
  • 24 replies
  • 7 Helpful