Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've linked my mobile account through the app with no issues but I cannot view my home broadband account or see any bills, the only bill I can see is a BT bill for a closed account. I have tried the linking process several times and I get the message...
I am having EE installed on the 1st June - broadband half fibre and tv.Myself and my neighbours have had a letter pushed through the door that Open reach are installing ultrafast fibre broadband in the street. When I went to the shop he said would b...
I had to accept being booted off Plusnet onto EE to retain my home phone. The switch-over mostly went smoothly BUT - sod's law - my principal desktop workstation won't connect.8 devices (two android phones, two android tablets, two Windows 10 laptops...
Am asked for this when trying to link new broadband account to existing mobile - have entered every ‘account’ number I can find but none accepted!
Hi all, Posting this in case anyone has seen something similar or can point me in the right direction. I have another work colleague who is also on EE and is having the same problem. On my work laptop, DNS queries for domains which don't exist in pu...
Hi, new here Having just been moved to EE I'm getting frustrated trying to navigate the EE website. I don't want to install the EE app on my phone and want to do things online from a PC. In several places in the help information it states my bill can...
A strange and very annoying thing has suddenly happened over the last 2 days - both our mobiles in the house have been dropping off the Wi-fi.The Router is a ~3 month old EE Smart Hub Plus. To satisfy some older devices I have both 5 and 2.4 GHz band...
In the last few days my otherwise 100% reliable Smart Hub Pro and extender stopped working properly - which I noticed as a number of 2.4GHz only IoT devices on the compatible network SSID stopped working. I noticed the 2.4GHz channel wasn't showing u...
