Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43927 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84860 Views
  • 11 replies
  • 12 Helpful

High speeds but low quality

Since switching to the EE SmartHub router after being moved from BT, we've been suffering poor video calls for work on multiple devices.Our download and upload speeds are generally very good. Today is lower at 400mb download and 100mb upload but usua...

Resolved! BT Hub 2 problem

I had full fibre installed in August 2024 and signed on for 500Mbs contract. It was OK for the first 10 days then the Hub2 I had  when I connected with the copper cable, the speed out of the router dropped from 360Mbs down to below 60Mbs. After a lon...

EE

EE broadband in my experience is really poor always dropping out. Don't know how they get away the the big claims they make in the advertisements!

Any discounts when already on mobile contract

hi so atm I have got the iPhone all in contract and wondered if EE give you any discounts if I sign up to home broadband, I see that they can upgrade to unlimited data ( which I have) and a reduction if you take a mobile contract out but no mention o...

Continual Orange Light

Anyone else get the continual flashing orange light on the router?Openreach confirm no issues their end. 6th day straight with no internet EE accept fault but issue is still ongoing.Have to complete the following. turn off router - turn off openreach...

Alzyaman by Investigator
  • 118 Views
  • 10 replies
  • 2 Helpful

Upgrade from Legacy FTTC to New EE Full Fibre

I recently upgraded my legacy EE Fibre Plus plan (FTTC 80 Meg) to New EE Full Fibre 150 (FTTP 150 Meg), but could just as well have been any Full Fibre up to at least 1 Gig. It all went smoothly as to be hoped & expected. In early Dec. 2024 I ordered...

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XRaySpeX by EE Community Star
  • 1671 Views
  • 50 replies
  • 35 Helpful

Getting full speed from EE wifi extender

Just posting this for info.I have a wifi 6 extender upstairs with wifi 6 router downstairs. My speed to the house is 900. If I connect via wifi to the extender  I get about 450, but if I connect a device to the extender using an ethernet cable I get ...

Connection Dropping Out At The Same Time Every Day

Hello! I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with ...

ow259 by Investigator
  • 8201 Views
  • 145 replies
  • 34 Helpful

Wifi 7 Extenders

Hi - Has anyone any experience of the new WiFi 7 Extenders? I have three attached to a hub pro. It seems the best I can get speed is around 200 - 300. Are the Extenders limited in speed? Had significant issues with the new hub pro by itself. On the a...

Sofaslug by Investigator
  • 46 Views
  • 2 replies
  • 0 Helpful