Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Morning,I just noticed my EE speeds seem to have capped themselves again (similar to what happened back in February)Is anyone else getting reduced speeds? I seem to be behaving like im on a 900mbps profile currently.Have tried a reset and am connecte...
Good morning I would like to book an appointment with an engineer to come and install an ONT box for my wifi. ********************* [mod edit: removed all personal details from the community]
Hi all,I am starting a separate thread for this because although the problem originally came to light while troubleshooting repeated YVM102/connectivity problems with our EE TV boxes, the testing we have done since then appears to have uncovered a wi...
helloI’ve recently had EE Full Fibre 300 installed and I’m seeing some very odd speed behaviour.Immediately after restarting the Smart Hub 6 Plus router I can get around 300 Mbps, but after a few minutes the speed drops to roughly 20–30 Mbps on most ...
Hi everyone,I’m hoping someone can give me some advice about a delayed EE Full Fibre installation.I ordered Full Fibre 300 on 5 Aug, but the installation has been delayed several times. An Openreach engineer has already visited my property and comple...
Until 3 days ago I was able to connect easily to an EE WiFi hotspot when I’m at home. It’s not in my home so a public one. Paid for a voucher for the month to use this. However, last 3 days it doesn’t show up in my WiFi networks so cannot use it. Hav...
I arranged via website a Broadband deal proposal with BT. After checking it over, I printed the proposal off and then took it to the EE/BT shop in Stirling to finalise details and go ahead with BT contract. I showed the print off proposal to "Andrew"...
Hi 'Forced' to move from PlusNet to EE. Got new broadband hub yesterday - mostly works except my old desktop using the above link doesn't see Wi-Fi. Will this link work or do I need to get a new one - if so, what 'standard' (???) do I need to look fo...
How can I send the proof of return Hub ?
EE's WiFi Security is denying me access to one website that it says might be a host for malicious activity. I know the website, I and have been in touch with the company that own it. They have confirmed that there are no threats on their server and t...
