Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Various users have been getting the CHOP3-800 error. This seems to have been going on for over 18 months and still it's happening, now to me with a brand new hub. It looks like the hub's web server is the problem. Is EE ever going to fix it? Do EE mo...
Since switching to EE I have found that the quality when using Teams is not great - buffers on video calls and freezes. Other colleagues who are with EE have the same issue. Fine on all other platforms - WhatsApp etc. Are EE aware of this?
I've just moved over to EE from BT and I now can't connect to my Solis solar panel inverter & Ginlong data logger. All was working ok under the BT set up - seems like too much of a coincidence that it won't connect on same day as new EE hub etc insta...
Hi, I currently have my internet with BT. It is 900Mbps FTTP. I am planning to switch to EE's 1.6 GB FTTP service. I have a Asus Ai Mesh network I want to keep and want to use my own Asus router instead of the one supplied EE I'd like to know if ther...
Hi,I have just switched from BT to EE. I have a Smart Hub 2 (SH31B) with three Smart Wifi Plus extenders which all have hard wired connections.All seems to be working ok apart from occasionally losing connection for a minute - I'm still investigating...
I am having the same problem. I’m going round and round with both Sky and EE. It appears to be that EE’s offer is a sham. They are requesting information that simply can’t be provided in the format they are requesting, therefore we can’t meet their T...
I have the "Made For Gamers" bundle, I have the WiFi enhancer add-on but everytime I click on it, it says "Download the app" or "Open app store" yet I already have the app installed and it just takes me back to the main page that shows my bills.
Help changed to EE broadband from bt through bt and haven’t been sent a new hub. Can’t access the hub now through bt app as account closed but need to be able to control it for parental controls any ideas how I do that?
EE knocked individual devices off my WiFi because the payment was slightly late. That behaviour is childish. If a bill is overdue, I’d expect a direct notification or a full, transparent service suspension not selective, silent disconnections. Quietl...
Ive contacted EE on at least 3 occasions as my devices cannot stream something as simple as my EE TV or netflix etc without dropping out every 5 minutes. Every time I get through to EE they check my speed (as I do myself) and confirm the speed is sho...
