Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We've recently been forced to change our broadband from Plusnet to EE. We've received notification of our first broadband bill, which we need to sign into the app on my phone to see. When I try to 'link' the broadband to our EE app account (by insert...
I haven't had any ee broadband connection all weekend
Has anyone else issues with broadband! We’ve had it installed around 6 months, and daily the broadband cuts out literally 25/50 times the hun turns red cuts everything off for a minute or so then logs back on!! Had new hub had engineer out can find n...
Hi I’m currently keep getting and issue with my were I’m loseing my connection to the internet.the hub stays on a blue light but you cannot connect any device even by wi fi or Ethernet.i did the basics unplugged hub and it works again only to do do t...
How do you work out early leaving fees?
So I was sent a new EE smart hub 6 + to replace our old hub as part of the new Digital Home Line upgrades. We didn't request it, it was sent automatically. Our first question was will it cost us more? NO, same month rates as before. In one of the ...
My signal is terrible at the moment losing signal just bought a new sky glass tv and it's keep losing signal tv keeps freezing
Before recently switching to EE I verified that I could use my own router (TP-Link Archer VR2800). I have previously used this router with BT and Vodaphone with no issues.The switch went well, everything is working just fine.Then today I received a t...
what is my contact duration?
Hello, I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a em...
