Subscription confirmed cancelled but still receiving bills

[EDMA]

Can anyone explain why I am receiving a bill for broadband when EE have already confirmed my subscription has been terminated as of the 21st May?

The full monthly payment has been requested for services - charged a month in advance. 

In the termination email they said I would owe a nominal fee for ending my contract (about a week early) but if I am paying for services in advance I have already covered to past the end of my contract. They asked for me to not cancel my direct debit as they would do it their end but this does not look to me like anything has been done. 

[JimM11]

@EDMA What is the normal bill made and paid date, if it's in the pipeline there is just no stopping it going out, you will get it paid back though.... You keep the DD open until this is all sorted out, money is paid back etc then after it has all been done and dusted at that point you can cancel your DD, but not before unless you wish to have delay's in getting refunds....

[EDMA]

Thanks for your reply Jim.

The bill date came through as today (23/05) for payment on the 31st (all normal if I still had any sort of subscription with EE) which is 2 days after my subscription ended (as confirmed in emails going back a few weeks from EE.

There is no mention on my account of any cancellation, no mention of any outstanding fee for cancelling a contract a week early (despite as I say I effectively have not).

I would rather not pay out money that I do not owe and claim it back afterwards. 

I suspect it's all to do with automatic billing and one system not talking to another in time but they have known for over a month that I was terminating my account so it seems rather iffy to me.

Thanks again for the reply though.

[JimM11 · Accepted solution]

@EDMA You can do the check with EE CS that in fact your account is closed for the Broadband Product and yes more than likely automated and in the pipeline, i OTS moved, so it was flagged account wise quickly, as a five day swap over to sky was arranged there end and NO EE issues, they just refunded the period, but was way early in the billing cycle timing... 

Future billing think EE has that also, might give you the heads up, been gone a while now.

So you have it how it went for me, left on the 5th so was easily way early time wise.

On the Final bill, credit was paid on the Normal payout date.