My tv

[Char1987]

Broadbad not workibg all dat

[JimM11 · Accepted solution]

@Char1987 Look at the colour of the EE Hub light, also see the link below to the type/s. If you have the newer type you can either call EE CS direct or test them HELP to 66033 and have them check it out. 0800 079 8586 - Option 1 for Home Broadband & Home Phone, Going Broadband as that is what you mention and if My TV is only tv issue EE can help with that also.

The EE Range off Hubs and Extenders see below. - The EE Community

[XRaySpeX]

Why particularly "My TV" if BB not working at all?

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?