Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 1466 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46966 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91624 Views
  • 11 replies
  • 12 Helpful

How do I make a complaint?

I recently migrated from BT broadband to EE and to cut a long story short, they've made a right proper balls-up of it.I initially made the switch online via my BT account, set up the direct debit, job done. Or so I thought.After a few days I had rece...

GfK1 by Investigator
  • 1457 Views
  • 10 replies
  • 1 Helpful

Resolved! My app won’t pair with my hub

Why won’t my app pair with my hub I have upgraded to ee from bt and it does t work correctly it’s a joke I need the WiFi controls due to having children 

Lauz1984 by Explorer
  • 21321 Views
  • 71 replies
  • 51 Helpful

WiFi 7

Hi I just got the EE WiFi 7 I paid outright for it but cannot get it connected I am on hub 6 but it won't connect to the hub I have tried wlan and I have tried wps no luck my network is on fibre with rj11 socket with phone the WiFi 7 just keeps flash...

Fire4 by Investigator
  • 788 Views
  • 6 replies
  • 3 Helpful

Smart Extenders

Morning All Im after a little bit of help pleaseI have an EE Smart Wifi Hub, and Smart Wifi ExtendersAll my extenders are currently wired back to my hub and working fine (everything in my house is working), some of the extenders I originally paired w...

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Guest WiFi still available after turning off

Hi I wanted to try out guest WiFi on smart hub plus. All worked fine but the SSID is still enabled even after disabling the guest WiFi feature. EE app says it is disabled, as does the hub manager. Anyone else had this? Addition : it is only active in...

j4m3s by Investigator
  • 610 Views
  • 4 replies
  • 0 Helpful

Issues with broadband installation

Hi,I had full fibre installed at my house last week and notice that there is some red thread like material hanging out the box. On closer inspection of the box, I notice that a broken  screw has fallen out of the box and the box moves on the side of ...

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EE WiFi

Hi so I pay for EE WIFI I’ve woke up this morning and I can’t seem to be connecting too anything  is EE down? Thankyou

Jhck96 by Investigator
  • 472 Views
  • 3 replies
  • 0 Helpful

Resolved! EE broadband help accidental switch

I was just looking at Vodafone broadband, and I entered my postcode and phone number, and the next thing I see I get an email from EE saying "SORRY YOU'RE THINKING OF GOING".  Does this mean I my contract is ending (I don't want it to).Edit:  No card...

Rossby by Established Contributor
  • 686 Views
  • 5 replies
  • 0 Helpful