Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44425 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86110 Views
  • 11 replies
  • 12 Helpful

Stability of service

Today I became an EE customer and plugged in my smarthub. Apart from the fact that each device I use is differently fast and randomly has different speeds independently, I have found that every 30 sec or so there is a microdisconnect or lag that caus...

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Set47 by Visitor
  • 476 Views
  • 1 replies
  • 0 Helpful

Switching from BT 500 to EE 1GB

HiI'm looking to change from my BT 500 to EE 1GBIT. My BT contract isn't due to end until October 2024, if I change over to EE now will I have to pay the remaining bill from BT or does it just start over fresh with EE? Just worried that I'll get issu...

ktan49 by Investigator
  • 408 Views
  • 5 replies
  • 3 Helpful

What's my account number

Hi, Recently moved from BT to EE 150mb fiber broadband, but I am unable to find my account number to link it to my profile. I've looked on all emails for an account number but anything I find doesn't work. How do I do this. It's getting annoying as I...

Local dialling codes - needed?

Recent transfer to EE Digital following expiry of BT Broadband contract. New router set up was straightforward but now starting to understand the specific impacts on my service at home on the change. Some I'll have to accept as part of the process of...

Ee router compatibility issue

Hello we have had openreach out to investigate broadband not working they have determined that there is a software  issue with the router and BT equipment and think that the firmware/software of the router is too advanced for BT equipment. Need this ...

EE Broadband

My new EE broadband signals are shockingly poor. I have just switched my home setup from BT to EE. This meant disconnecting everything in the house that was BT and replacing with a set of EE hardware. In the original BT setup I had three booster disc...

EE TV on Virgin Broadband

Hi,I signed up for EE TV & Broadband and was told this could be installed without any issues.The BT engineer turned up and told me they would have to run a cable through my garage, around the front of my house around my porch etc.. which would look a...

emily612 by Contributor
  • 2004 Views
  • 9 replies
  • 2 Helpful