Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’ve just switched from BT to EE and not sure if I made the right decision.I found out the internet was down in my area in the middle of the night around 3,4am, and the status checker suggested the expected fix time was 12:47pm. My partner and I both...
Good morning,I moved over to EE's 1.6gbps service on 21st Jan. I have a Smart Hub Pro and 3 Smart WiFi Pro extenders. Two of those extenders are wired in with one wireless. We live in a large property with thick walls, so signal is always a struggle....
Is there any problem with internet connection in the DY** *** area? I have no connection. Thank you. [Mod edit - full post code removed]
Due to move from BT to EE at the end of the month.The Smart Hub Pro & WIFI Pro equipment have arrived but there's no sign of the Smart Hybrid Connect box!!Some mentioned as I'm currently on BT Halo 3+, i should just keep hold of the EE Hybrid box I'v...
The worst broadband I have ever had. Rang to complain and they said there is nothing they could do. The lag from the internet is awful so for anyone who likes to game I recommend not to buy this broadband. Virgin is far far better and cheaper. Worst ...
Been nearly a month now and have not received the text, nothing in subscriptions, went into live chat and phone call and got no where with it, any suggestions as tried all routes but to no avail, thanks
Recently I have noticed my speeds have dropped across the house. Usually I would get 924.5mbps speed to hub when testing (been like this for the last year) in the EE app but recently it has been dropping as low as 720mbps. I know I have a stay fast g...
We are have issue where EE is taking the direct debit then refunding the direct debit 39 minutes later we have spoken to the bank and there’s no issues on the bank side but EE keeps blaming the bank when the bank only honours direct debits
I recently swapped to EE WIFI after a long period with BT where they were constantly throttling my download speeds to roughly 5% of what i paid for. After the swap I installed a new smart hub 2 which the phone representative I spoke with insisted was...
