URGENT HELP REQUIRED 2.4 or 5GHZ Cant connect to cctv devices

[SF7777]

Hi.. Before I lose the will to live could someone offer me some support asap please...

I took delivery of a new router / smart hub this week and started to connect l devices, no probs so far.  When I tried to connect both of my CCTV systems it would work. My Alexa and Ring have connected with no issues.. I tried the following and still no joy.. 

• Disabled 5GHZ to allow cctv to connect to 2.4
• I have tried a number of 2.4Ghz channels
• Reset router
• Reset devices and the associated app
• Called EE spent around 3 hours in total on phone
• Spoke to CCTV companies who confirm no issue with services or devices
• Looked at the advice online and followed that

The devices connected to my last smart hub no problem.  It seems whatever I disable or reset the cameras / App just won’t connect to the WIFI.  EE have been little help and keep telling e to go back to the manufacturer of cctv or the app creator.  They have ordered me a new router to try that one.

I have little hope that another brand new router will resolve the issue.  I need the CCTV up and running today! I can’t leave the house without the cctv on and EE don't seem to understand or care!

Thanks in advance

[SF7777]

Hi.. Before I lose the will to live could someone offer me some support asap please...

I took delivery of a new router / smart hub this week and started to connect l devices, no probs so far.  When I tried to connect both of my CCTV systems it would work. My Alexa and Ring have connected with no issues.. I tried the following and still no joy.. 

• Disabled 5GHZ to allow cctv to connect to 2.4
• I have tried a number of 2.4Ghz channels
• Reset router
• Reset devices and the associated app
• Called EE spent around 3 hours in total on phone
• Spoke to CCTV companies who confirm no issue with services or devices
• Looked at the advice online and followed that

The devices connected to my last smart hub no problem.  It seems whatever I disable or reset the cameras / App just won’t connect to the WIFI.  EE have been little help and keep telling e to go back to the manufacturer of cctv or the app creator.  They have ordered me a new router to try that one.

I have little hope that another brand new router will resolve the issue.  I need the CCTV up and running today! I can’t leave the house without the cctv on and EE don't seem to understand or care!

Thanks in advance

[Christopher_G]

Hi @SF7777 

Welcome to the community.

I notice this was posted in the mobile broadband board, but you mention a smart router. Could you confirm if it's a mobile broadband router or a mobile router please?
Chris

[XRaySpeX]

Which router model do you have? Look at its label or post a pix.

[SF7777]

Smart Router - Smart Hub SH31B

[SF7777]

Hiya its a Smart Hub SH31B 🙂 

[XRaySpeX]

@SF7777 : Ah, that's fixed Home BB, not mobile.

[JimM11]

@SF7777 Have you tried to match the security type for the Wi-Fi signal on the EE router?

[SF7777]

Hi Jim,

If you could guide me how to do this, it would be much appreciated. cheers 

[robh661]

Have you checked the router’s home page and see if the CCTV is listed there, and if you can change the IP address is uses to a fixed one.