Parental Filtering Finally Working - EE Smart Hub Pro

[arjb1976]

I’ve been with EE since January and have the Smart Hub Pro WiFi 7.

The website filtering hasn’t worked since day 1, despite having adult content blocked. For example, access to sites like ‘pxxxhub’ was allowed.

Suddenly tonight it is now working. I can’t work out why - no hub firmware update. I’m obviously pleased though, considering the fuss EE make about being good for managing children’s content.

[Chris_S]

Hi @arjb1976 Thanks for getting in touch with us and telling us about this, I'm sorry to hear that you were still able to get access to adult content despite having adult content blocked.

If yo have access to your My EE app, could you log in then check what the status of your parental controls are please?

Below are steps on how to check your content lock:

• Log in to the EE app with your email and password details
• Tap Manage at the bottom of your screen
• Scroll down the page to Settings and tap Check settings
• On this page, you can review and/or change the Settings in place

Chris S

[arjb1976]

Hi Chris,

I apologise if I wasn’t being clear.

I was referring to parental filtering for devices connected to my Smart Hub Pro, such as PCs, laptops and tablets.

I created a group for my children, assigned their devices to that group and then applied the filter - in my case the ‘light’ setting.

Up until recently, this did not prevent accessing unsuitable material at all. However, all of sudden it is now working - without any further input from me.

As I mentioned, my hub firmware is the same as when the filtering didn’t work so I’m at a loss as to why the filtering works all of a sudden.

I think you are referring to parental filtering for EE cellular devices for when they’re outside of the home. That works fine.

[Chris_S]

Thanks for clarifying @arjb1976 sorry for the confusion.

Our Parental settings page may shed some light as to what's happened.

If the web page doesn't help, I'd recommend giving our broadband team a call so that they can get access to your account, then they can investigate.

To speak to our broadband team, you'd just need to dial 150 from an EE phone or 0330 123 1105 from any other phone.

You can find a link to our contact us page here

Chris S