Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46309 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90161 Views
  • 11 replies
  • 12 Helpful

Resolved! EE WiFi 7 router possible problems

I have my WiFi 7 router for a few weeks now and all was ok, yesterday had to unplug my Philips tv and Alexa echo show after pluging in and restarting the tv I found on the apps iplayer tvx and 4 would not open alother aps are ok next restarted alexa ...

moggs4 by Contributor
  • 1090 Views
  • 3 replies
  • 0 Helpful

Worst service. 1.6gbit package

I had the new 1.6gbit service installed on the 15th of October, the was no previous line to the house so it is a brand new install. On the 25th I got the dreaded LOS light and no connection.After communicating with ee, they advised thelat they would ...

Benork by Visitor
  • 404 Views
  • 2 replies
  • 1 Helpful

Resolved! Please help?! Re Broadband Down

Hi Community, my wi-fi keeps dropping out, my daughter switched off the router for a few minutes and back on (earlier on) and it seemed to work again for a short time. She’s now in bed and I’ve got limited mobility so I can’t get to it to do it again...

ShelleyAC by Investigator
  • 525 Views
  • 2 replies
  • 2 Helpful

digital land line-

the phone attached to the adaptor rarely has a dialling tone, unless i unplug, replug in the adaptor. engineer visited, ee refreshed the networ. it lasted only a week. now, a long , long wait to speak to someone

faith28 by Explorer
  • 338 Views
  • 2 replies
  • 1 Helpful

2.4 gh smart devices

How do I connect my smart home devices to an EE smart hub. I keep getting messages that I'm trying to connect 2.4 gh devices to a 5gh wifi. Is it even possible or is the smart hub effectively useless.

internet problems m28 area

Hi is anyone else having problems with their landline internet, since last night 26th of october  im getting no internet, rebooted the hub even disconnected it then reconnected it,  gone on today, got some form of internet but alot of stuff not loadi...

jan5 by Investigator
  • 355 Views
  • 2 replies
  • 2 Helpful