Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How do I change me date to pay my bill
Very similar. Promised seamless transition: instead extra unexpected equipment and now lost all Discovery Channels dueto App issues! Apparently EE and BT cannot cope with someone using same email for both! **bleep**? Informed it will take two worki...
I have tried for a couple of weeks now and keep getting the same errors when I try login to the app, it tells me to login, set a pin the usual , and then I get smacked with this So i go to the website, try to login and get smacked with another err...
Don’t take EE broadband really rubbish. don’t waste ur money
Hello, can you help me with a problem? My house's power was turned off for 30 minutes, and then when the internet router in the house came back on, it stopped working. Can you help me somehow to get it working?
Hi ... I have just renewed my contract with EE was a BT FTTC customer and I will be getting FTTP on the 26/03/25 . I just wanted to check/make sure that Openreach can place the ONT where my router is currently in the hall way and place the wire from ...
Hello, I have made several calls to EE customer service to try and get my BT landline ported to my new EE digital service, moved from BT to EE on 05/02/25 and asked to keep old landline number (which I’ve had for fifty years) was given a temporary di...
Just wondering how many Smart WiFi Pro extenders you can get as part of the EE BB subscription. I currently have a Smart Hub Pro and one WiFi Pro extender but think I could do with one more to ensure full coverage.
Just sharing my continuing negative experience with EE / BTI was a BT customer for over 20 years, but as my last contract was finishing I was persuaded to migrate to EE. However, following numerous complaints; lack of continuity; almost 4 hours on th...
Hi, we have recently been switched from a copper-connected BT Hub to a fibre-connected EE Hub and, I am told, our landline connection is now fully digital. We have now found that some businesses that we phone who have a menu to get through (e.g. "Pr...
