Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I have returned all equipment on 12,03 25
I’ve switched from sky to EE and EE agreed to pay the early termination charge. I’ve sent over the letter confirming the early termination fee plus my final bill from as a PDF which shows the charges. EE have come back and said this is not the correc...
Hi I’ve a cannon printer PIXMA MG2551S which is USB connection only, tried to pair up with my iPhone without success, the printer fails to be recognised on my phone, any suggestions please?Les
I am a new customer i set the router up yesterday and it's been flashing orange i rung there "tech" support and was told my fiber has been activated but have to wait till 11:59pm last night woke up this morning and still flashing orange so I am going...
I had a broadband fault for over a month, eventually got it fixed after a month still no word about any compensation anyone had this problem before & what to do 類
Why does my broadband box sound like paper rustling?
Despite having download speeds of 512mbps it's taking approx 12 hours to download a one hour TV programme
We have recently moved from a BT hub to EE. Initially our HP Envy printer was connected however having re-booted the WIFI, the printer will not reconnect to the WIFI. We have tried connecting using WPS and entering hub password into printer but conti...
Hi there,I've switched over to EE Fibre 67, from their 5G mobile home broadband. They have arranged for an Openreach engineer to come out to my property next Friday, to do some kind of installation. The thing is, I live in a block of flats, and we ca...
