Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I can't get through to customer service either and I have been trying g for a couple of days !! 1) My landline hasn't worked for at least three days (my broadband is working) there is no dialling tone so I cannot ring out and my elderly dad of 95 ca...
My flatmate and I recently signed up for EEs fiber package. One thing that has started happening is when we play online games together our pings will spike and crash the internet for both of us. Its incredibly frustrating and happens constantly whene...
Hello. I’ve been happily with BT for years but when renewing contract a few weeks ago was told my services would now change from BT to EE. The change has been a nightmare. Engineers were meant to turn up last week and now not till January to install ...
After the last upgrade my internet works like the cheapest I won't say what!! Very poor speed!! It hangs every half hour. I didn't buy broadband and higher speed so that it wouldn't work!! I don't recommend it!! Especially from EE!! These are student...
I wanted to ask a question, when Openreach upgrades you're cables to full fibre ,will the internet on my router be faster and I did some research that ee automailly upgrades you're speed when full fibre cables are installed but my family using right ...
Need help to find my land line that just had fitted
Hi everyone Ive changed over from BT internet to EE as I have mobiles with them anyway. I cannot access my broadband bill anywhere and none of the links that are sent to me by text or email go anywhere. I have called up several times and nothing ha...
I renewed my contract with BT but they moved me to EE without actually telling me that they were going to to do this. The EE app wouldn't work with my BT router so they have sent me an EE Smart Hub 2 (SH20A) which I believe is actually an old model a...
Worst service of all I ever had. Shame I need to have them for 2y now.. Treats you badly, playing up with compensation, even it was their fault! They came to install their broadband and stolen my neighbour's power of, they left him without Internet f...
We recently switched our Broadband from Sky to EE's Full Fiber 500, however, we remain with Sky for their TV services and have a Sky Q box (not sure if it makes a difference but the box is for 4K TV with 1TB SSD).Since switching we updated the settin...
