Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43937 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84891 Views
  • 11 replies
  • 12 Helpful

EE FTTP IPv6 - With Third Party Router

HelloI have a FortiGate firewall supplied by my employer for home working, in December 2023 I had FTTP installed new and signed up to the 900Mbps package from EE as  don't have faster than 1Gb ports on the firewall. I set up PPPOE using the bthomehub...

CCLNOID by Visitor
  • 911 Views
  • 3 replies
  • 0 Helpful

No caller id on homephone extension

Hi, since going onto the new digital home phone (which goes into the back of the router) my extension upstairs doesn't show any caller id which isn't very good as we get lots of scam calls. The phone downstairs which is plugged into the back of the r...

csyrad by Established Contributor
  • 1079 Views
  • 22 replies
  • 2 Helpful

Kids internet

Can anyone give me any information about how I can turn off the broadband in the childrens rooms please  

Joy1984 by Visitor
  • 289 Views
  • 1 replies
  • 0 Helpful

EE 1.6GBPS WIFI CONTROLS

Hi all, I have the 1.6gbs package and i havent been able to access wifi controls (or wifi enhancer) for a while now. i find this quite strange considering im paying 69.99 a month for features we cannot use? I have cleared my app cache/data and reinst...

Setting a PTR record

Hi there, how would I go about setting up a PTR (reverse dns) record on my EE Fibre Broadband? I am hosting a mail service on my IP address, and need to set up the PTR record at (IP).in-addr.arpa to allow emails to pass to larger providers like Yahoo...

Arzumify by Investigator
  • 376 Views
  • 5 replies
  • 1 Helpful

Re: EE smart hub plus is a joke

I concur that the EE hub is VERY naïve! I cite the following functionality examples:* Firewall by default is ON , there is  seemingly no option to turn it OFF - even momentarily - to test issues ?* Wifi channels on 2.4 GHz can only be set to "Smart" ...

bigbloke by Investigator
  • 964 Views
  • 1 replies
  • 0 Helpful

DSL / VOIP details

Looking to come back to EE or home broadband, I have a Linksys mesh network and Vigor modem serving that - never did use the ISP modem router as it does not have bridge mode. I understand that the EE modem router doesn't either, but can EE supply my ...

StigB by Investigator
  • 938 Views
  • 5 replies
  • 3 Helpful

Returning Equipment

Is there a way I can find out if EE / BT have received the equipment that I returned due to being mis-sold a broadband package, as I wanted to take advantage of the New EE.And as I found out the 1.6Gb isn't an option under New EE, because at the mome...

robh66 by Explorer
  • 449 Views
  • 3 replies
  • 1 Helpful

Paying for a broadband that (I think) shouldn't exist

So, my old broadband contract came to a close, so I decided to try and upgrade to what I thought was better connections. (Already had my say in a different post, so I won't repeat)I done it through the app, through the legit Sales Team, but I don't k...

Ctommo by Investigator
  • 354 Views
  • 5 replies
  • 2 Helpful