Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am a SmartWiFi Plus customer and they guarantee you should be able to get internet everywhere in the house. But I can't get it in the back of the house (I have stone walls). Do you think they would let me have a second extender unit?
We’re told an engineer was meant to come Friday 8-10 today. No confirmation, no text. Just talking to someone called Amy who has no idea and keeps apologising and wants to pass it on to her manager!!! We have had the issue since we got connected wit...
I just want to be reminded of when my current plan endsHaving spent an hour in my EE account. I'm still none the wiser Help pleaseJanner
We are due to switch over from Sky tomorrow, just wondering how easy this is and do we have to do all the connecting of phone, tvbox, wi-fi hub. I presume we get an email saying the wifi is active as I can't switch it off as I work from home. It wa...
New just moved home and haven’t got broadband yet, I was sent the smart hybrid connect but the line at the bottom aren’t going white or centre purple, just flashing green and lines aqua? Any suggestions? Thanks
Upgraded to a new broadband speed this morning. Does anyone know how long it takes to become active.
My Smart Hub Pro Hub Manager is showing a wireless device with an IP address of 0.0.0.0, lease expired and a Mac address which I can't knowingly tie to any device on my network. Router restart doesn't get rid of it.Any thoughts? Apologies if this is ...
I had EE broadband installed just under a fortnight ago and since then have had no landline phone nor wifi calling nor the EE TV package working. I have been told there is a fault on the line and also that the line is not faulty. I have been told t...
Do EE automatically send a bag to return old equipment as I can’t see anywhere to apply for one
