Still cant get access to my broadband bills

[Peggymay]

Hi everyone Ive changed over from BT internet to EE as I have mobiles with them anyway.  I cannot access my broadband bill anywhere and none of the links that are sent to me by text or email go anywhere.  I have called up several times and nothing has been done about this.  I need this for my business accounts! has anyone had a solution to this?

[JimM11]

@Peggymay Do you have your BB account linked to your mobile account by either EE or you have tried to do so yourself? 

[Peggymay]

Tried to do it myself and spoke to them several times nothing is working 

[JimM11]

@Peggymay Link below and do the complaint, use the webform.

Make a Complaint | Contact Us | EE

[Peggymay]

Thanks I’ve already made a complaint and been told my bill has been sent in the post and never was and they said it was now connected and it isn’t. So no solution even after complaining. If they don’t sort it soon I’m going to cancel and go with someone else 

[Debbie_G]

Hi @Peggymay.

Thanks for coming to the community.

When did you open a complaint?

Did the team advise you of the next steps?

Debbie 🙂

[Peggymay]

A few weeks ago they have called me a few times but nothing is done and said the bill had been sent two weeks ago again nothing has come. Really fed up with it now. They said they can’t email my bill to me because of GDPR which is incorrect as they email me with a link to my bill which never works! If it’s not sorted out by the end of this month I’m cancelling and going elsewhere been nothing but problems since I transferred from Bt wish I never had 

[Debbie_G]

Thanks for getting back to me @Peggymay 
I've sent you a private message to try and get you some help with this?

Debbie 🙂