Which EE router do you have? If it is the EE Smart Hub Plus, call CS & request 1 as per EE Smart WiFi and Smart WiFi Plus T&Cs
5. If you’ve set up your Smart Hub and your Smart WiFi device in your home and you don’t
have a reliable WiFi connection in every room, we’ll run some diagnostic tests and if
eligible we’ll send you another device. If you’re still unable to get a reliable WiFi
connection in every room, we’ll send you a third (and final) device.
6. The second and third device sent to you may be subject to a delivery charge.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
