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Been charged for my old broadband and for my new one

Louloujones78
Visitor

‎15-05-2025 01:17 AM

I have been charged for my old broadband and my new broadband so it looks like my old broadband has not been cancelled 

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎15-05-2025 04:31 AM

Who is your old BB with? How did you migrate or upgrade your BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor

‎15-05-2025 07:50 AM

@Louloujones78 Depending on when the billing cycles are/where it can happen, but the important part is that BOTH the parties involved are aware and also that you know for certain one has informed the other, final bills are produced, over payments are returned but it all takes time, normally 6-8 weeks period....

XRaySpeX
EE Community Star
EE Community Star
In response to JimM11

‎15-05-2025 05:12 PM

@JimM11 wrote:

but the important part is that BOTH the parties involved are aware and also that you know for certain one has informed the other

You've got no basis for saying that. You just don't know!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to XRaySpeX

‎15-05-2025 05:18 PM

@XRaySpeX That is what the welcome and sorry e-mails are all about!

XRaySpeX
EE Community Star
EE Community Star
In response to JimM11

‎15-05-2025 07:44 PM

@JimM11 : Which emails? Where has OP said they got any?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful