Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I got my Smart Hub 7 Plus today and plugged it in and plugged the WAN in to my OpenReach Modem and it has just been flashing orange for about 30 minutes now, I set my payment and start date to today (9th of July) and I am just wondering whether i...
I need to access WiFi for my home.
I recently joined EE broadband full fibre from Sky. I have 2 smart TVs . Hubby watches TV in the living room I go to watch the TV in another room, there is often a problem with the picture either in the living room or the other room, this results in ...
Can anyone tell me what is going on?I was supposed to be connected to fibre on the 22nd of June. It is now the 8th of July, and all I've received is poor excuses.I've just spent over 30 minutes with 150, who could not confirm when I will be connected...
I have been with EE for nearly a year (broadband/TV/landline package) I have had issues from the start broadband always going down many times a day (if for a short while - which is very annoying) tv often buffering whilst trying to watch programmes,...
Ella from Cardiff was excellent today giving advice. We've had repeated problems with the WiFi dropping off, yet every time we've contacted customer services we've been told that the connection was fine (speed tests done etc). One occasion they even...
We’re connected. No connection issues but if we’re sending large emails at home nothing seems to send?
Hi, allLooking to switch from BT to EE, currently on a BT contract that ends 22nd August.When looking at changing EE know my BT details, but are only offering me like-for-like deals ( 900mbps)I'd happily go down to 500mbps, the kids have moved out an...
I have a Smart Hub Pro 7 and since yesterday I’ve been unable to see router status either through the app or web page. Usual full restarts have not cleared it. No current issues with service.
My EE WiFi extenders will only pair if I connect them directly to the router with a network cable. They will stay paired if I remove the network cable as long as I don’t unplug them, but if I unplug & move them to another location they just won’t rec...
