Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I just had my 1.6gbps service installed today and the pro hub is working very well. I'm very happy with the cabled and wifi connection to the pro hub. However, the included wifi pro extender is driving me up the wall. At this point, I have tried ...
helloI've had numerous issues trying to pay my broadband bill through my online banking.Last payment was 14th April and EE keep telling me they haven't received it.Anyone else had issues regarding missing payments?I've contacted through live chat whi...
My Smart Hub stays green and never turns blue, no internet on any devices, and it makes a noticeable electrical buzzing noise.
Hi, we ordered EE broadband on the 27th April and a few days later I checked the order tracking in the app and at the equipment section it says despatched but after nearly 2 weeks of it saying that we’ve received no despatch email/text etc and have ...
Hi All,following some of your posts regarding costs. Is there a set rate that all pay depending on what you have? Or do we all differ? I pay £85.99pm for broadband and big sports. I have little or no entertainment other than what’s on the old now cha...
I'm a new (remorseful) broadband customer.As with many others my experience is that the pro extender only connects to the hub if it's either wired, or was paired while wired and then the the cable unplugged but not turned off (and therefore not move...
So I got the gaming WiFi set up EE best router and speeds and all but yous really need to think about bosting the ping to get lower ping since its for gaming
Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...
I cancelled my contract within the 14 day cooling off period and have been requested to pay £339.97I intend to submit this to the small claims court if EE do not accept this as an error.
