Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all, I have just switched from Sky to EE. I have the new Smart Hub 7 Plus and although most of it works, i have a couple of issues. 1. When i try to turn on "Always use this ip address" for devices on my LAN it won't toggle. Therefore i cannot set...
My son is receiving bills for broadband that was never installed, how does this get fixed?
Good morning,I've tried to place and order for broadband via a price comparison site over the weekend;Select the package I want - OKCredit Check - OKDirect Debit Guarantee -OKIt flashes something about billing periods then the page refreshes, and dis...
Greetings,We moved house in to the DT11 area just over 3 weeks ago.Since the service began our EE broadband hub has disconnected around 08:30 every morning for approximately 5 minutes. (Flashing orange light) so it takes down the internet connectivit...
Ordered EE Full Fibre broadband yesterday. Set up a Direct Debit, then the page asked for a £20 deposit. Entered my card details and the payment failed. After reloading, my account page is completely empty — no order showing at all.I do have the cont...
I received my new Smart Hub 7 Pro, connected it all up and started to add devices to the new hub. It was going great but my Samsung Smart TV (which is over 5 years old) could see the network but wouldn't connect.I did some searches on the internet, r...
I have broadband on order but I don’t get it installed until the 8th September unfortunately. When I placed the order, I was told to take out the connectivity backup and that would arrive within a few days. When received, that would give me an intern...
I am wanting to cancel my broadband, or at least discuss reducing my monthly payments. Is there a way of doing this online or does it need to be in store?
Hi, I switched from Plusnet to EE online on 22 August.Landline number porting was requested and confirmed.There's a gap between my Plusnet contract ending (26 Aug) and my EE engineer appointment (1 Sep). Could someone confirm:The porting request proc...
So, my 86 year old non-technical Dad is being moved to EE apparently on Friday, so he can keep his home phone. He's had a new router delivered and literally nothing else. He's phoned EE and got to talk to someone he couldn't understand very well and ...
