Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Has anyone has any trouble connecting or staying connected via broadband to a Samsung smart tv?
Work upgraded my mobile phone a week ago, having reinstalled the app it shows my account details etc. bit not the hardware, therefore I can no longer manage my router and extenders from the app.I called for support and was initially told it was becau...
My parents are due to have EE installed tomorrow afternoon. They have finally shifted away from Virgin Media after being a customer for more than 30 years (NTL previously), when they found out that they were being charged a ridiculous £119 for basic ...
EE recently agreed to upgrade me from 900Mbps to 1.6Gbps. They now offer digital voice with 1.6Gbps.I was offered the takeover method which is generally only offered to customers with a high monthly spend with mobiles etc, or those who haven't upgrad...
This morning there is new Pro router firmware r3.8.24-R-1531355-PROD-1 and it starts by saying use HTTPS which is then says is not available. It then requires the admin password to get into any level of access. Now testing out what it does.It allows ...
As of the update pushed out over the last 24 hours, none of my Apple devices in the home will connect to the guest Wi-Fi but will connect fine to the main wi-fi. Non Apple devices connect fine to both. Tried removing and readding the guest wifi, for...
I just got this email from EE Hi,We've been in touch a few times to ask you to send back your kit.We haven't received it and it's past the return-by date, so we're sending you an updated final bill and adding a £ non-return charge.If you return the k...
EE Anytime/Unlimited Calls (landline, not mobile phone)I've been looking through emails sent to me by EE, looking at EE's price lists, EE help, and information online, including on this Community.I understand that there appear to be fair use limits f...
Back in July we received an email from BT, who we previously had our broadband and landline with, advising us we could have our service upgraded to a full fibre package for free. We got this booked in and had the fibre install completed mid July. Ou...
When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established. Reliability and speed are excellent when connected but I did not experience this lag when I was pr...
