Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
Hi all,I have recently joined BT however they have set up my broadband with EE.At the time I signed up, I was told as a new customer I would be eligible for a £130 virtual rewards card which I can claim after my 14 day cooling off period.Was told I s...
I am an existing customer living overseas and I get sent a link to my invoice to my email chrisda..... .(you will have the full email address as you send me the invoice link to that email). I pay my broadband monthly and have my account number (****...
My EE internet and phone line are down because of incompetent Open Reach workmen who visited yesterday and left me and seven neighbours disconnected.The advice that EE provide in such situation is...guess what...please contact us by phone or online.W...
I am a returning customer to BT/ Now EE!!was with Sky no issues at all except rising broadband cost.change over activated yesterday two TVs two mobiles one IPad connected (eventually ). I cannot for some reason connect my HO Envy 5530 printer . It is...
Port forwarding has worked flawlessly for a couple years now until a few days ago, then yesterday just outright stopped working.Firmware: r4.26.3-R-1923144-PROD-83002Port forwarding:Can you see me:Device has a caddy webserver running, domains pointin...
Hello, I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a em...
Hi, I got my Smart Hub 7 Plus today and plugged it in and plugged the WAN in to my OpenReach Modem and it has just been flashing orange for about 30 minutes now, I set my payment and start date to today (9th of July) and I am just wondering whether i...
I need to access WiFi for my home.
I recently joined EE broadband full fibre from Sky. I have 2 smart TVs . Hubby watches TV in the living room I go to watch the TV in another room, there is often a problem with the picture either in the living room or the other room, this results in ...
