Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I switched fromTalktalk to EE on 31/07/2026 for Broadband and landline. Broadband is working but my landline has not been connected or worked since. All my efforts to speak to various agents come to nothing. They say the line is not there anymore....
Hi all,I am starting a separate thread for this because although the problem originally came to light while troubleshooting repeated YVM102/connectivity problems with our EE TV boxes, the testing we have done since then appears to have uncovered a wi...
Is anyone else having problems with the new ee router? All my devices are slower and my mobile rarely has a decent signal at home now…
I was sold unbreakable broadband what I got was inadequate broadband and now a bill for £845 to leave the poor service I foolishly got into
Hi all,Can anyone please confirm for me that this cable:https://ee.co.uk/products/battery-back-up-plus-connecter-cable-for-smart-hub-2-cable-only...is the correct one to connect the Cyberpower battery backup unit BT are currently sending out? Many t...
It is now pretty much confirmed that the recent (circa 25/5/26) firmware update on EE Smart Hub Plus (with Wifi 6) to version r4.26.1-R-1860948-PROD-83002 is causing a lot of problems around wi-fi dropouts, probably all on the 2.4 GHz frequency (and ...
Since joining EE broadband when streaming TV apps the connection keeps dropping and disconnecting.
I’m hoping someone here may be able to shed some light on what is actually happening with my broadband upgrade, because at the moment EE/Openreach seem to be treating several different issues as though they are unrelated.I was due to be upgraded on F...
Is there any way to invert my connection? My upload speed is consistently better than my download speed.
I have had the smart hybrid connect for a few months now, not used it, not been able to use it, it just flashes green. Not been able to contact EE as the system thinks its a broadband issues and insists on checking the line and tells me everything is...
