Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Was just wondering if anyone had any advice as i have been trying to upgrade to fibre optic broad band since the 27th October 2025 ! This has included 5 engineer visits with 3 appointments being the same BT openreach engineer stating “i don't know wh...
Phoned EE and they told me it is not possible to turn off voicemail on our EE full-fibre landline.Is that true, as people have left messages for us, but if we only ever pick up the handset to answer a call, we never know there is a voicemail waiting...
NEW-QQ--How do I get the free address to return the old Hub to E.E.Q--Without having to use a Mobile Phone to scan the sign???I do not own or use a Mobile Phone I cannot email add or Amy other help to return the goods with out using a Mobile Phone s...
so recently joined EE but waiting for them to instal everything but I want to know if 2 months is normal I feel like 2 months to instal it is crazy Iv spoken to a mate who had his done within the week
Anyone know how to get password for Wi-Fi I’ve misplaced the little bit at back of machine thanks
How is it every time I speak to EE they say according to their system I’m getting 18mbs which is false, if I’m watching tv on my laptop and get a picture message on my phone the laptop will buffer because the broadband cannot cope with doing both. I’...
Hi, I just had my 1.6gbps service installed today and the pro hub is working very well. I'm very happy with the cabled and wifi connection to the pro hub. However, the included wifi pro extender is driving me up the wall. At this point, I have tried ...
helloI've had numerous issues trying to pay my broadband bill through my online banking.Last payment was 14th April and EE keep telling me they haven't received it.Anyone else had issues regarding missing payments?I've contacted through live chat whi...
I am paying for UK’s fastest internet and getting the worst service. Sometimes slow sometimes even no internet on my WiFi device. App is on maintenance most of the time. I don’t know where to complain. Extremely disappointed
