Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’ve ordered Full Fibre twice now and it’s cancelled without explanation. The first time the engineer appointment said missed then shortly after the order was cancelled because I apparently “requested it” when clicking the order. Yesterday afternoon ...
I just got this email from EE Hi,We've been in touch a few times to ask you to send back your kit.We haven't received it and it's past the return-by date, so we're sending you an updated final bill and adding a £ non-return charge.If you return the k...
EE Anytime/Unlimited Calls (landline, not mobile phone)I've been looking through emails sent to me by EE, looking at EE's price lists, EE help, and information online, including on this Community.I understand that there appear to be fair use limits f...
Work upgraded my mobile phone a week ago, having reinstalled the app it shows my account details etc. bit not the hardware, therefore I can no longer manage my router and extenders from the app.I called for support and was initially told it was becau...
Back in July we received an email from BT, who we previously had our broadband and landline with, advising us we could have our service upgraded to a full fibre package for free. We got this booked in and had the fibre install completed mid July. Ou...
When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established. Reliability and speed are excellent when connected but I did not experience this lag when I was pr...
Seriously cannot contact a single human about the fact you’ve sent the wrong hub. Your bots keep running diagnostics and telling me it’s not connected. Like duh……. tour 150 , app and website yield no results either. someone needs to contact me soon...
keep losing Internet a couple of times a day, admittedly it is not for long but annoying when you're watching something on tv.
I am writing to raise a formal complaint regarding my broadband service, which has been unreliable and has left my family and me without internet on multiple occasions. On 24th September 2025, my broadband stopped working. After performing all basic ...
