Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
hi all, i’m currently being charged 64.99 for 1.6gbps broadband.circumstances have changed, and i’d like to downgrade.but early june, i called cs (about something totally unrelated), and i was offered a renewal. i very stupidly took it without checki...
74 days since I signed up (and paid) for Fibre Broadband and Digital voice landline on the 30th of October 2025(VOL013-************) I signed up through the BT online chat portal - (I am in my 80s and I am hard of hearing - so I wanted a BT account ...
Just swopped to Smart Hub 7 Pro from BT Disc System is utter rubbish, download speeds okay, but the system won’t mesh reliably, and keeps dropping out simply not fit for purpose, and the app is rubbish too, avoid
I’ve used EE for over 17 years and the full fibre broadband EE/BTis the worst I’ve ever used. I’m severely disabled, my cctv is going off, my tv is streaming as I don’t watch live tv, it’s constantly buffering. Internet wouldn’t work upstairs, I had ...
The BB WiFi is frequently intermittent - we have the Smart Hub 7 Plus. It comes on intermittently and can go off for up to over 2 hours. It comes back on after turning off the power for a short time. Trying to get through to EE in nigh on impossible....
New to EE and really struggling with signal strength from the Smart Hub 7 Plus. In all my time having home WiFi I’ve never experienced such weak signal. It seems the router is completely incapable of penetrating walls. House is a very average size 4 ...
Hi, I've spent a whole day trying every combination I can find online and nothing is working. I have an EE 7 Pro Hub and 3 x externders. Been working fine for many months, but stopped working when I turned on the compatable wifi. All 3 extenders b...
I am a bit confused a I have recently renewed my contract and they have sent me a new hub although the last one is working perfectly fine and so I am not sure why. I have received 2 boxes, one is the smart hub pro and the other is a smart wifi pro. I...
So we currently have a Smart Hub Plus which is fine to be fair but as we've got a few WiFi 7 compatible devices in the household now I've decided that I'm going to buy a Smart Hub Pro on the grey market as such. I fully understand EE won't give me an...
Hi i work from home and was having broadband installed yesterday but apparently they will need to lop trees in an ajoining property which could take a few weeks to sort so currently having to use my data on phone.can EE provide a temp hot spot router...
