Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I currently have EE Broadband Fibre and I have the EE Smart Hub SH35A. Can I replace it with my own router? And if so, how can I find the password for the PPPoE connection? I can see the username in the Hub portal.
The lack of a usable phone adapter is annoying. Your present choice is the Smart hub 2 (SH2, It ain't smart but don't start me on this!!) or a supplied plug in adapter. If you need to use anything else - TOUGH!For all the time I've had broadband, som...
I recently stopped my TV package at the end of its 2 year contract . My broadband contract was due to end on the 18th of April 2027. When I checked my account it had started a new 2 year contract ending September 2028 ! I phoned 2 weeks ago and expla...
I am contacting you again regarding an ongoing broadband fault that has now persisted for approximately four weeks.Following my previous complaint, EE supplied a replacement router. Unfortunately, the replacement router is exhibiting exactly the same...
Well this is embarrassing! I’m a chartered IT professional and a specialist network troubleshooter. However, despite following all advice on the internet, I cannot get apps like Netflix or BBC to run on a first generation firestick via the Smart Hub ...
Has anyone had the 'Free' upgrade to Full Fibre please? I'm just wondering how the changeover day went with BT Open Reach.
Hi,I've been with BT/EE Broadband for several years and use my own ASUS router (RT-BE58U) so I can apply NextDNS settings at router level for privacy and parental controls across all connected devices.I'm moving to a larger property soon, so I ordere...
Because DV does not work in the event of a mains power cut, and following recent Government warnings, I need to make provision for an Uninterruptible Power Supply (UPS) to maintain broadband telephone service in the event of a power outage. To calcul...
I need some help to work out how to improve my WiFi connection with Xbox series x. it regularly seems to drop out. Crash the game and I have to wait for the Xbox to reboot and reconnect to enable me to pick up again. Have tested the console and it is...
