Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have a Smart Hub Pro 7 and since yesterday I’ve been unable to see router status either through the app or web page. Usual full restarts have not cleared it. No current issues with service.
My EE WiFi extenders will only pair if I connect them directly to the router with a network cable. They will stay paired if I remove the network cable as long as I don’t unplug them, but if I unplug & move them to another location they just won’t rec...
Recently upgraded from full fibre 500 to full fibre 900 and the WiFi has deteriorated considerably. The only additional equipment installed as part of the change in plan has been a new EE set top box. The router is the same one we had with lesser spe...
I am disgusted with EE as I worked for BT for nearly 35 years.They are rewarding new customers by giving them better deals than an existing broadband customer whose 2 year contract has ended.Theoretically, you are a new customer, so why do they not o...
hi all, i’m currently being charged 64.99 for 1.6gbps broadband.circumstances have changed, and i’d like to downgrade.but early june, i called cs (about something totally unrelated), and i was offered a renewal. i very stupidly took it without checki...
74 days since I signed up (and paid) for Fibre Broadband and Digital voice landline on the 30th of October 2025(VOL013-************) I signed up through the BT online chat portal - (I am in my 80s and I am hard of hearing - so I wanted a BT account ...
Just swopped to Smart Hub 7 Pro from BT Disc System is utter rubbish, download speeds okay, but the system won’t mesh reliably, and keeps dropping out simply not fit for purpose, and the app is rubbish too, avoid
I’ve used EE for over 17 years and the full fibre broadband EE/BTis the worst I’ve ever used. I’m severely disabled, my cctv is going off, my tv is streaming as I don’t watch live tv, it’s constantly buffering. Internet wouldn’t work upstairs, I had ...
The BB WiFi is frequently intermittent - we have the Smart Hub 7 Plus. It comes on intermittently and can go off for up to over 2 hours. It comes back on after turning off the power for a short time. Trying to get through to EE in nigh on impossible....
Hi, I've spent a whole day trying every combination I can find online and nothing is working. I have an EE 7 Pro Hub and 3 x externders. Been working fine for many months, but stopped working when I turned on the compatable wifi. All 3 extenders b...
