Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi Guys I facing an issue from longer period of time.Got x870e Taichi lite motherboard with 5gbs Realtek Ethernet.The issue is the router can’t make a proper handshake with a on board lan.The speed instead 1,6gbs capping to 600mbs.Tried a unmanaged s...
Hi all,I'm writing on behalf of my parents (85 and 87) who were convinced in October 20204 to have full fibre fitted to their house. They were the only house in the street not on full fibre and it was a free installation (get the last house on the s...
Having had a mare of a weekend what with our ring security cameras and chimes, wife mobile phone all loosing loosing their respective wi-fi connections, which was a pain for the wife as our indoor coverage is poor and we both rely on wi-fi calling, i...
My Smart Hybrid Connect was working normally until Wednesday, then suddenly stopped. My fixed broadband hasn’t been activated yet, so we’re relying on Connectivity Backup. The hybrid connect still has 2 bars of mobile signal and can communicate with ...
Received an email to book and engineer, tried calling but an hour wait apparently. No broadband after equipment install. Please book a visit...
I have just moved from BT Broadband to EE broadband.I was told I would keep my BT email addresses and nothing would change.I have an email client on my laptop (Thunderbird) and one on my android phone (BlueMail).I can log all my email accounts on to ...
There are multiple devices connected to my WiFi Extender running firmware version r5.16.1-R-2011329-PROD-1For some devices I am able to see the band (2.4GHz, 6GHz or whatever) and also the signal strength (dBm).I attach 2 images. They show one device...
I’m also having issues with the Deco x10 with my new EE broadband. I have 3 Decos set up and they are connected directly to the main EE router with Ethernet cables, however, my Wi-Fi keeps dropping and buffering. Speed tests all come back with 400mb+...
Hello a strange one indeed,I'm on EE's 900 core full fibre, using the Smart Hub 7 Plus SH35A with the latest firmware (confirmed by a quick Google search).The speeds and pings are fine (confirmed on other devices and on my PS5 Pro via the connection ...
Hi, am I the only one who can't connect the app to the hub?
