Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45712 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89006 Views
  • 11 replies
  • 12 Helpful

Keep entering password

Every day I have to put the long password into my tv to watch Netflix, Youtube etc. I've tried switching off router, switching off tv, but nothing changes. Getting a nuisance now. Never happened with my BT router !! 

DORIS70 by Investigator
  • 547 Views
  • 14 replies
  • 4 Helpful

Migrating to EE Broadband from Home Telecom

Hi, as of now using Home telecom broadband, today i met an EE Executive they asked about my current plan rate and speed, i said my plan amount and speed. so they said they have another plan  like 28£ from Next year, and the current Oct, Nov, December...

WiFi Pro devices not actually WiFi 7 compatible

I recently upgraded to full fiber, the new hub and WiFi Pro extenders looked like a good solution with the more powerful WiFi 7 option. Since the broadband was installed I've had nothing but headaches, when I'm connected to the hub it's great, 907Mbp...

Resolved! Possibly damaged fibre

Hi,We have had some building / flooring / decorating work done in the house and someone has managed to pull the Openreach modem box out of the wall, and the fibre is looking somewhat delicate, although everything's still working OK - as shown in the ...

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AndyK4 by Visitor
  • 86 Views
  • 1 replies
  • 2 Helpful

Gaming lag since change to smart hub plus

I recently changed from the smart hub and smart WiFi thinking that having WiFi 6 would be an upgrade. Boy was I wrong, the WiFi on the smart hub plus and smart WiFi plus is awful. Lags like hell. To get the so called upgrade I had to change from fibr...

Outdated router

I've had my current EE router for a number of years now. It's the one with a black plastic strip down the centre of the front that carries the lights. Over the last couple of years I've had problems with my internet dropping out at least five times a...

FiestaRed by Established Contributor
  • 113 Views
  • 6 replies
  • 1 Helpful

Resolved! broadband slow every night around 8.30 - 9.00PM

Every single night our netflix (or whatever video streaming service we are using) starts to buffer constantly starting around 8.30pm and becomes un watchable (we didn't have this probem with our old provider Virgin) - it's like EE have flipped a swit...

danz1man by Visitor
  • 153 Views
  • 6 replies
  • 4 Helpful

Will Fibre 50 cap my upload speed?

I'm moving from NOW to EE, and the fastest option available to me was Fibre 50 (no doubt due to my download speeds being below 50Mbps, whereas the rest of the properties around me in the cul de sac have significantly faster speeds).However, my typica...

Dabmonger by Valued Contributor
  • 410 Views
  • 35 replies
  • 4 Helpful