Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2975 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16191 Views
  • 51 replies
  • 65 Helpful

Apple Watch - set up mobile data

Please can anybody help? I recently got a new iPhone SE and since then my Apple Watch is unable to take/receive calls unless it is within range of my iPhone. I have a separate data plan for the watch and it worked perfectly with my old iPhone 6 but I...

Galaxy Watch 3 delivery

I've ordered the new Galaxy Watch 3 and hopefully will receive it tomorrow. When should I expect some sort of confirmation that it will be sent to me tomorrow?

mparker42 by Investigator
  • 388 Views
  • 1 replies
  • 0 Helpful

Upgrade

Can you tell me why there is £274 charge to upgrade 4 months earlier than allowed. We have landline, broadband, 3 mobile users. I think it’s wrong charging all that when you make so much out of us as a family. carol 

Carol15 by Contributor
  • 782 Views
  • 5 replies
  • 1 Helpful

No delivery updates

I placed 2 orders at the start of August, I had a confirmation email for both. But I haven’t heard anything since. Is anyone else having this issue? 

ja29 by Investigator
  • 480 Views
  • 5 replies
  • 1 Helpful

Complaint

I waited in all morning to receive my new phone as was promised.It had not been sent.I lost a mornings work and pay.Can compensation be claimed?

Kevin72 by Investigator
  • 572 Views
  • 7 replies
  • 0 Helpful

Resolved! iPhone 7 Plus verizon

Hello I have an iPhone 7 Plus A1661 by Verizon Wireless (and American company) and when installing a Sim The EE only allows me called and texts, nothing to an Internet connection, they would know that configuration must be changed for it to work? or ...

Rastafue by Investigator
  • 1902 Views
  • 6 replies
  • 2 Helpful

Pre order is back order

Just pre ordered the note 20 ultra Over the phone but when I got the text through It says back order confirmed instead of pre order, does this mean I will miss out on the claim a free gift from Samsung? Today is the last day apparantly for pre order.

Tang5204 by Investigator
  • 1172 Views
  • 5 replies
  • 0 Helpful

Resolved! Enter STAC coed at checkout?

Just generated a STAC code from old Mobile Broadband supplier  (3) and will soon be buying EE 100GB plus per month router contract. There does not seem to be a place in the buying process to enter STAC. Do I really need to call EE after purchase to g...

Broadband Order Status

Placed an order for new broadband, got the confirmation email for this but have had nothing further for 20 days, the online help suggests my order was canceled however when i attempt to replace this it says this is already in the registration phase. ...

Flooby57 by Visitor
  • 428 Views
  • 1 replies
  • 0 Helpful