Apple music

[Jade981]

I’m trying to set up Apple Music and it’s saying I already have it set up but won’t play songs from my phone 

[Christopher_G]

Hi @Jade981

Welcome to the community. 🙂

Do you already have an Apple Music subscription through Apple directly or have you recently cancelled one with them?

Chris

[Jade981]

I cancelled with them last year but now I have the smart benefits with my contract

[Leanne_T]

Hi @Jade981

Thanks for coming back to us.

Could you check your subscriptions, do you have Apple Music showing?

Also, did you receive a text from 150 to set up your Apple Music Smart Benefit?

Thanks 🙂

Leanne.

[Jade981]

I have just check my subscriptions I only have Apple TV on it as I set that up 2 days ago as it is also 1 of my smart benefits. 

I did text MUSIC to 150 and it said “

Looks like you already have Apple Music as one of your Smart Benefits.

To change your Smart Benefits, text PICK to 150” 

Thanks

[Leanne_T]

Thanks for checking @Jade981

What happens when you try and play songs?

Are you using the same Apple ID you had set up previously?

Thanks 🙂

Leanne.

[Jade981]

It just says “Not playing”

yeah I am using same Apple ID 

[Leanne_T]

Thanks @Jade981

Could you try signing out of Apple Music and back in again?

Does this happen with all songs?

Leanne.

[Jade981]

So it doesn’t actually give me the option to sign out?

Yes it does do this with all songs

xxxx xxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

[Leanne_T]

Thanks @Jade981

I would suggest having a chat with Apple, to see if they can suggest anything else for you to try so you can listen to the songs.

Let me know how you get on 🙂

Leanne.