Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

No delivery updates

ja29
Investigator
Investigator

‎20-08-2020 08:18 AM

I placed 2 orders at the start of August, I had a confirmation email for both. But I haven’t heard anything since. Is anyone else having this issue? 

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎20-08-2020 10:41 AM

Hi @ja29

 

Welcome to the community.

 

What device did you order?

 

Could you let me know the size and colour model that you ordered as well?

 

Speak to you soon 🙂

 

Leanne.

0 Helpful
ja29
Investigator
Investigator
In response to Leanne_T

‎20-08-2020 11:01 AM

Hi Leanne,

 

I ordered the Apple Watch series 5 40mm 32gb as pay monthly.

i also ordered some AirPods as an add on to my phone contract.

0 Helpful
Leanne_T
EE Community Support Team

‎20-08-2020 11:13 AM

Hi @ja29

 

Thanks for the quick reply.

 

I would suggest getting in touch with our Mobile Care team on 150, they can help you get the order looked into and give you an update 🙂

 

Let me know how you get on.

 

Leanne.

 

ja29
Investigator
Investigator
In response to Leanne_T

‎20-08-2020 06:37 PM

Hi Leanne,

 

all sorted now, should be delivered tomorrow. Thanks for your help!! 🙂

0 Helpful
Leanne_T
EE Community Support Team
In response to ja29

‎21-08-2020 08:59 AM

Thanks for coming back and letting me know @ja29 🙂

0 Helpful