Mail delivery delay

donguchai · ‎26-12-2021

I have made a SIM card order and has been confirmed delivery on 16 Dec 2021 by 2nd class mail. However it still hasn’t been delivered to my place (26Dec). Is there anything wrong and how I should do?

Leanne_T · ‎27-12-2021

Morning @donguchai

Thanks for coming to the community.

If you have not received the SIM card, please get in touch with our Mobile Care team they will help you with the order 🙂

Thanks.

Leanne.

View solution in original post

Northerner · ‎27-12-2021

Hi @donguchai

Have you checked your local delivery office for sickness. There are loads of postman off with covid and they have reduced deliveries.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Leanne_T · ‎27-12-2021