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Awaiting confirmation

Millieg1310
Explorer

‎26-12-2021 05:37 PM

Ordered my phone on 24th December, while I understand that this was christmas eve the email i got for confirmation said it will be with me in 24 hours. I know that it will be shut christmas but there is no information about theres no delivery on christmas or what the delay is as email said there is no delay on delivery. When can i expect my device as I need a phone as my old one broke. I already ahve a device with EE and have switch over another device to EE. Please assist

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎26-12-2021 10:43 PM

Hi @Millieg1310 

 

Have you checked EE order tracking? EE use DPD and they are closed until Wednesday. At best maybe your order will be with you later next week subject to stock. 

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
markparkess
Investigator
Investigator

‎27-12-2021 12:27 AM

DPD are closed today and the next day so u wont recieve you order up until wedensday the 29th of december.

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