Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Trade in

graceParker2
Visitor

‎28-12-2021 02:01 PM

I sent my phone to be traded in 11 days ago and received confirmation from the post office that it was received on the 20/12. I know it’s been Christmas but I’m now receiving texts from EE that the trade in discount is being taken off my account. 
does anyone know if this will be added back on once the look at it? Is there a delay? Or have they just lost my phone ?:( 

0 Helpful
2 REPLIES 2
mikeliuk
Ace Contributor
Ace Contributor

‎28-12-2021 03:40 PM

Hi @graceParker2 ,

 

I highly recommend to save a screenshot of the Post Office confirmation and perhaps also save as PDF so that you have evidence it was delivered.

 

You should probably contact EE as soon as possible so that the trade-in is successful and you do not lose money through no fault of your own.

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
Leanne_T
EE Community Support Team

‎29-12-2021 08:05 AM

Morning @graceParker2

 

Thanks for coming to the community. 

 

If you get in touch with Brightstar they will get this looked into for you. 

 

You can call 0208 732 3798 or email eeconsumer.uk@brightstar.com

 

Thanks 🙂

 

Leanne. 

 

0 Helpful
Related Content