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Problem with Top-up

FeyNiX
Investigator
Investigator

Someone can explain what additional payer authentication they mean?

 

No notifications from bank.

 

A9AD6C07-87B6-4D39-846E-4011D43EF76C.png

 

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@FeyNiX : I believe it is your bank/card asking for additional payer authentication. Perhaps cuz you never used it to top-up before. This is a typical fraud prevention measure.

 

Try using Fast Top Up online with a UK bank card & see if it's any diff. You don't need to login or register anything. All you need is your mobile no.

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