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How do I contact EE via Text when I have no landline?

astroman
Investigator
Investigator

‎28-12-2021 05:25 PM

Hi,

 

Sorry if this is stupid, I've recently had Full Fibre installed (900mbps) but after the 10 days am still only getting 500mbps. I text HELP and later FAULT to 60071, but both times they 'don't recognise the EE mobile number' (because it's not from an EE mobile phone!) and/or ask for a landline number, which I now don't have since I got Fibre!

 

What should I text to get their attention?! Maybe my old landline? But I don't see how that's relevant, as it's no longer live?!

 

Thanks,

Daniel

4 REPLIES 4
Mustrum
Ace Contributor
Ace Contributor

‎28-12-2021 05:50 PM

Why not just give them a call? You could find out the number to quote at the same time.
0 Helpful
astroman
Investigator
Investigator
In response to Mustrum

‎28-12-2021 11:09 PM

As far as I can tell I can only contact EE via Text and then a ringback if it's a technical query about my broadband. Via this :

https://ee.co.uk/contact-ee/technical-support/broadband-landline

 

Am I mistaken? The 'Phone' Section on that website refers to mobile phone issues and not broadband issues.

 

Thanks.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to astroman

‎28-12-2021 11:12 PM

For BB issues you contact CS on Freephone +44 800 079 8586 - Option 3 for Home Broadband & Home Phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
astroman
Investigator
Investigator
In response to XRaySpeX

‎28-12-2021 11:19 PM

Hi,

 

Ok thanks I will try that tomorrow.

0 Helpful