Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Re: I want to speak to a human regarding a top up that hasn’t gone on my phone

sophie131
Visitor

‎31-12-2021 10:19 AM

Same problem... when i type 150 i get my old credit balance. Less than £1

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎31-12-2021 10:40 AM

Hi @sophie131

 

Thanks for posting. 

 

Have you recently topped up?

 

Can you text BALANCE to 150 and let me know the full reply? 

 

Leanne 🙂

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎31-12-2021 10:52 AM - edited ‎31-12-2021 10:53 AM

@sophie131 : Wouldn't your top-up gone to auto buy your recurring Pack?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful