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Re: I want to speak to a human regarding a top up that hasn’t gone on my phone

sophie131
Visitor

‎31-12-2021 10:19 AM

Same problem... when i type 150 i get my old credit balance. Less than £1

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎31-12-2021 10:40 AM

Hi @sophie131

 

Thanks for posting. 

 

Have you recently topped up?

 

Can you text BALANCE to 150 and let me know the full reply? 

 

Leanne 🙂

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎31-12-2021 10:52 AM - edited ‎31-12-2021 10:53 AM

@sophie131 : Wouldn't your top-up gone to auto buy your recurring Pack?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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