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Upgrade to 13 pro

Amcgrandles15
Contributor
Contributor

‎24-12-2021 08:52 PM

I have just upgraded from 11 pro to 13 pro but not 100% sure it involved trading in my 11 pro! I have received my 13 pro and my contract has started but nothing regarding sending my 11 pro has been emailed, texted and no packaging has been sent? How do I find out if the trade in is a requirement?

Thanks in advance

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎24-12-2021 11:39 PM

If you were on a ordinary handset contract, the handset is yours to keep.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Amcgrandles15
Contributor
Contributor
In response to XRaySpeX

‎25-12-2021 08:58 AM

Hi there, thanks for the response. I was on 24mth contract and upgraded at 12 mths! Where would I get the packaging to return it from, don’t EE supply that?

0 Helpful
Leanne_T
EE Community Support Team
In response to Amcgrandles15

‎26-12-2021 08:53 AM

Hi @Amcgrandles15

 

Thanks for coming to the community. 

 

When did you receive your upgrade? 

 

You will receive the trade in package by post, this is sent separate to the upgrade 🙂

 

Leanne.