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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Resolved! Enter STAC coed at checkout?

Just generated a STAC code from old Mobile Broadband supplier  (3) and will soon be buying EE 100GB plus per month router contract. There does not seem to be a place in the buying process to enter STAC. Do I really need to call EE after purchase to g...

Broadband Order Status

Placed an order for new broadband, got the confirmation email for this but have had nothing further for 20 days, the online help suggests my order was canceled however when i attempt to replace this it says this is already in the registration phase. ...

Flooby57 by Visitor
  • 416 Views
  • 1 replies
  • 0 Helpful

phone settings for cellular

Hello I have a Japanese iPhone. I'm currently visiting the UK. I've purchased a data pack but I cannot use cellular. Currently the phone is only working when I'm connected to wifi. I  have had this problem before and I think it is to do with the sett...

nanika by Investigator
  • 538 Views
  • 2 replies
  • 0 Helpful

Number port request received?

Is there a way to see if a number port is in progress? I'm fairly sure I submitted the form but not sure I got a confirmation. I got an email about a product having been added to my account but that could be the pack I bought. I assume I'd get a mess...

Wouter by Contributor
  • 609 Views
  • 5 replies
  • 0 Helpful

Making calls out

I have just a daz or so received my new phone, samsung galaxy a21s, and had the sim act8only today, the agent assured me the sim would be okay after but, after making a call to my mom have not been able to make any more out calls,even to my mom. A me...

WDW71 by Visitor
  • 489 Views
  • 1 replies
  • 0 Helpful

Samsung A51 - showing new sim number not number ported over

I upgraded from Tmobile PAYG to an EE contract with a new Samsung A51 yesterday, carrying my old number over. I got a new SIM in the phone with a diferent number but ported my old one over. Have checked texts/calls in and out are coming from my old n...

mc39 by Visitor
  • 663 Views
  • 1 replies
  • 0 Helpful

Wife added to EE from Virgin

I requested to add my wife’s old number (virgin media) to a new EE one on my account Friday.filed in online form with my wife’s PAC code.New sim arrived today with a new number.do I need to do anything else or just wait 24hrs?if not How long does thi...

Router order

Ordered a4gee router and picked a time and date for delivery confirmed by email on 18 August delivery between 10-12 on 20th of August have heard nothing in relation to this as I’m WFH it’s vital I get this

Jules123 by Explorer
  • 426 Views
  • 1 replies
  • 0 Helpful

Galaxy watch 3 lte data plan

Have been pushed from upgrades to tech and back again no less than 5 times this morning with no help on the matter. I’ve followed the steps linked from the chat guy and set up my watch in wearable app and then gone to set up the 4g Watch data plan by...

Mattatron by Investigator
  • 1181 Views
  • 4 replies
  • 0 Helpful

Resolved! Leaving EE automatically without phone call?

Hi There, I am leaving EE and got a PAC code already. I've checked the charge to pay and '0' amount of charge I have to clear up. I've tried to call 150 though, no one answers for 15 mins. If I have my PAC code and the other provider process and comp...

chli by Explorer
  • 2262 Views
  • 2 replies
  • 2 Helpful