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phone settings for cellular

nanika
Investigator
Investigator

‎17-08-2020 12:02 PM

Hello I have a Japanese iPhone. I'm currently visiting the UK. I've purchased a data pack but I cannot use cellular. Currently the phone is only working when I'm connected to wifi. I  have had this problem before and I think it is to do with the settings/profile on the phone but I can't remember how or where to change it. Can someone help please?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎17-08-2020 12:49 PM

The necessary settings are set up when you 1st connect to the EE network. Do a manual scan of network operators & choose EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎20-08-2020 05:56 PM

@nanika   If your network installs a profile on your device to gain a data access you need to uninstall that profile to use the EE sim. EE doesn’t install profiles to gain data access. 

 

If there is one you’ll find it in Settings>General>Profile.  

when you put your network sim back in the device it will automatically install that profile.  

you’ll not loose any information from the device doing this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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