phone settings for cellular
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17-08-2020 12:02 PM
Hello I have a Japanese iPhone. I'm currently visiting the UK. I've purchased a data pack but I cannot use cellular. Currently the phone is only working when I'm connected to wifi. I have had this problem before and I think it is to do with the settings/profile on the phone but I can't remember how or where to change it. Can someone help please?
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17-08-2020 12:49 PM
The necessary settings are set up when you 1st connect to the EE network. Do a manual scan of network operators & choose EE.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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20-08-2020 05:56 PM
@nanika If your network installs a profile on your device to gain a data access you need to uninstall that profile to use the EE sim. EE doesn’t install profiles to gain data access.
If there is one you’ll find it in Settings>General>Profile.
when you put your network sim back in the device it will automatically install that profile.
you’ll not loose any information from the device doing this.
