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Locked phone.

Littleb2k
Visitor

‎26-12-2021 09:14 AM

Hi I've recently upgraded my phone, as I've had it for 2 years. I've put my sons sim in it but it won't work. I've checked the settings on the phone and it says sim restricted. How do I get this removed please.  I have a very unhappy 12 year old, as his previous phone no longer works.

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎26-12-2021 09:29 AM - edited ‎26-12-2021 09:29 AM

Hi @Littleb2k

 

Welcome to the community. 

 

Is the SIM card on another network? 

 

If so, please see our Unlocking your EE mobile phone or device, article for help on getting the phone unlocked. 

 

Leanne 🙂

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XRaySpeX
Grand Master
Grand Master

‎26-12-2021 12:38 PM

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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