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Community Activity
Resolved! 5G Smart Hub Problems
We've had the 5g Smart Hub for just over month and receive excellent speeds of 250-400 mbps in an area where landline speeds are poor. However, I'm having constant problems with the internet just dropping on devices connected to the hub. It's a parti...
NOT WORKING! - Upgrade to iPhone 16 Pro Max with NHS Discount
I spoke to someone at EE customer services a few weeks ago when I went to upgrade my current iPhone 15 Pro Max 256GB to the iPhone 16 Pro Max 512gb with the full works data plan.My wife is a nurse and got me an NHS code from the EE Perks website. Whe...
EE, The App And The Customer Advisors.
Im on the pro 900mbs , and its meant to be the minimum of 700mbs. Im getting 80mbs and the highest 180mbs. I shouldn't be paying for this. Actually my friend just said its going on 3 weeks. It's as slow as a snail . It takes forever for a page t...
EE smart up pro not at 1.6 speed
I have had the smart hub pro since last year now i brought a 10 gig pci card for it and it was working great getting the 1.6 speed all the time now for some reason the speed has went down to under 1 gig as i said the speed was working fine and now it...
Unable to View Mobile Bills – Says I'm Not the Account Holder
Hi EE Team, I need some help with my account setup. Both my wife and I are using EE mobile numbers, and we also have EE home broadband. All of these services – mobile and broadband – were set up under my name, and I believe they are all registered un...
EE Broadband APP WifI Controls not working
I have recently signed up to EE Broadband. My broadband is working fine, however the APP WiFi controls feature and the Wifi enhancer are not available on the app or via the website. An error message appears and states it is a problem with EE. I ...
Resolved! Given name not the same as on the account when attemtping to link accounts toget
HI THERE When setting up or rather I should say when attempting to link my accounts, I get through the e tire process until a stop screen appears with a "given name" error message, saying that I must call 150 and quote the error message given name is...
How to Set Up Port Forwarding on Flint 2 for Slate Plus as Travel Router?
Hi everyone,I'm trying to set up port forwarding on my Flint 2 router and I’m completely lost. My goal is to keep the Flint 2 at home and use a GL-1300 Slate Plus as my travel router so I can access my home network remotely while abroad.Here’s the is...
RE BT ENGINEER
Hi there, I was looking at BT's website and it clearly states, that if a BT engineer has to come out and sort my phone line, then its to be done through my provider EE. The EE engineer stated that I had to contact BT, myself. Again, im moaning, wit...
Resolved! How to access live chat?
When pressing the 'help' button on the ee website I no longer am able to start a live text chat. Is this feature no longer available? Or is it restricted to certain hours/days? Thanks.
