NOT WORKING! - Upgrade to iPhone 16 Pro Max with NHS Discount

[monkeywaster86]

I spoke to someone at EE customer services a few weeks ago when I went to upgrade my current iPhone 15 Pro Max 256GB to the iPhone 16 Pro Max 512gb with the full works data plan.

My wife is a nurse and got me an NHS code from the EE Perks website. 

When I tried it a few weeks ago the monthly cost was reduced because there was a deal on with that data plan. The customer service agent said the NHS code wouldn’t work with that when there’s a deal on, so TRY BACK IN A FEW WEEKS WHEN THE MONTHLY COST IS BACK TO £112.

So I waited and now it is back to £112 a month. However when I try to add the promo code, it says the same thing.

can someone please help me out? I want to upgrade and I’m happy to select the Full Works plan for the £112 a month and use the 20% NHS perks code to make it go down to £89.60 (roughly) 

[Northerner]

Hi @monkeywaster86 

Have you tried a different code in case the one you have has expired.

If it still doesn't work it must be discounted still.

Thanks 

[monkeywaster86]

Yeah, the code says it’s valid until up to 2027! 

I spoke to an advisor on the EE Chat but they told me to call 150 as there’s nothing they can do.

[Matt_124 · Accepted solution]

Unfortunately Perk Discount can not be used on Tariffs with an Annual Upgrade/Upgrade Anytime benefit. This will include a Full Works plan on a 24-month term with one combined price, as these types of plans maintain the Upgrade Anytime benefit.

Full T&Cs are available under the "Legal bit" here: https://ee.co.uk/nhs-perks 

 

[monkeywaster86]

Thanks for showing me that! Sadly, that explains why!