Can't Receive Pin

[SCThrawn]

Since installing the latest update, my phone first became stuck in a repeated restart loop, and now won't turn on at all. I'm trying to use my upgrade to get a new phone, but it requires me to enter a pin code at the checkout, and I have no way to receive that pin code due to my phone not working. Is there any way I can get the code send some other way, such as to the email linked to my account? 

[Lesley_W · Accepted solution]

Hi @SCThrawn

Thanks for coming to our community.

The options for the PIN will be limited due to security, but if you can give our team a call, they will be able to go through your options. 

Lesley