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Samung Flip Phone to iPhone

LisStenn
Visitor

‎29-10-2026 08:12 AM

Hi, I upgraded from Samsung flip phone to iPhone 18 a few weeks back.  I managed to transfer contacts, photos etc.  Yet I do not know what I am missing, as I am unable to send/receive message on the iPhone.  I am at a loss of what to do.  I am still using my flip phone, which now will not allow me to send texts or make calls, or to call EE on 150.  I am not great with technology.  The iPhone came with a new SIM, do I need to do anything with that so that I can start using the iPhone. I do not know what to do.  Thank you 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎29-10-2026 08:24 AM

@LisStenn  You need to put the new sim in the iPhone. 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star
In response to Chris_B

‎29-10-2026 08:46 AM

The new SIM in the iPhone will have a new no. You need to put the old sim in the iPhone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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