Apple Devices

Apple Watch Cellular

Watch will not work away from phone, bit of nuisance to be fair, have spoken with customer services but to no avail, its an iphone 15, previously worked fine with iphone 12, have paired watch ok, any ideas??

Resolved! iPad not recognised by EE so can’t unlock!

Hi, I have a 4th Gen iPad Pro that I got through EE. It is out of contract and I got a free data SIM from Virgin that I wanted to use in it. When I try it is locked to EE.Trouble is when I put the IMEI into the EE site it tells me it’s not one of the...

Resolved! Transferring physical sim to eSIM from old iPhone

My mum has a very old iphone and she has a new iPhone that is asking to transfer the eSIM across but her operating system on the old phone isn’t new enough. What else can be done? As it’s an upgrade we haven’t got a QRcode either.

Resolved! Temporarily tranfer number to an old phone?

Hi,Can I temporarily transfer a number to an old phone while a phone goes into repair? If so, how do I do it? Both are Apple iPhonesThanks

Resolved! Returning Handsets

Hello EE Community,Please advise: when trading in an Apple iPhone (with EE), should I: a) leave the phone on (Encased) and in standby mode in the return pack, b) remain signed in to Apple Account on the phone (so it can be traced) and importantly c) ...

How can I apply my 30% discount code

HI, I just got an iPhone 13 pro max with a new sim and i want to apply my 30% discount code, please hoe will I do this

Resolved! Apple iPhone 16 Pro on EE -- Trade-in: Question

Hi guys,So basically. I've upgraded to the Apple 17 Pro Max which I'm happy with. However, I seem to have damaged the old device -- which is the Apple 16 Pro. I was told I would need to pay £350 for the damage.This charge amount must be incorrect, be...

Resolved! no order status or confirmation

I ordered a new phone, and I can't find any status on the order. My current phone is broken, and I can see i have messages from EE but without being able to open my phone or have access to another phone to call you. I don't really know what's going o...

Resolved! Warning to all iphone users updating to ios26.4

if you have the latest iphones and upgrading to ios26.4 be warned that after installation it now asks you to prove you are over 18. This is fine if you ar over 18 and have a credit card, but many won't have a credit card and thus can't prove who they...

Resolved! New password on router

Ee kindly rest my password on my router as I had been scammed. If I do a factory reset which is recommended will I lose the new password?

Apple Devices

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