Apple Devices

Resolved! EE upgrade for phones is joke

I have been an EE customer for the last 12 years, upgraded some many times without issue but its come to the point that I am so disappointed with the service I have had on 2 out of 3 phones to be upgraded, first one was December 2024 when I was loo...

Resolved! Apple IPhone 17 pro max 28 days despite me pre ordering!!

Hi,I preordered the iPhone 17 pro max on orange and logged in at 1pm on the Friday 12 th September.due to app crashing I finally managed to order at 1.30pm and everything confirmed. I waited a week until release day and heard nothing. I followed th...

Resolved! Ordered phone never turned up

I ordered a phone from EE on Saturday and paid extra for next day delivery. I took the day off work so I could receive this and unfortunately never arrived. I then took another day off to wait for this and still nothing. I am now out the money I paid...

Resolved! New phone

i ordered an iPhone 17. I got it today. The number came off my sim but has not gone onto my new phone so I cannot even call for support. There is no online chat so I can’t get it fixed. I tried to download it but it says the details are wrong and won...

Resolved! iphone 17 pro max pre-order, help

Hi,I pre-ordered an iPhone 17 Pro Max on September 13, 2025 and received an email confirmation, but when I try to check the order status, the EE website can’t find it. I don’t understand—will it only be visible after the phone has been shipped? I jus...

A brief guide on how to move your apple watch cellular plan if you upgrade

Hi all,I've just upgraded my Apple Watch which I have a cellular contract for with EE, so wanted to move my plan from my old watch to my new one. Before doing so, I had a look on here to see if the process had got any easier since the last time I did...

On track...

I received and email this morning to tell me my iPhone 17 pro max order is on track, what do they mean by this on track? on track to deliver to me today? or on track to deliver to me in 2026? There is no updates on a delivery time from anyone at EE i...

A warning for anyone upgrading the Apple Watch online

A quick warning for anyone upgrading an Apple Watch online with EE:When you do the upgrade, there’s a very high chance—if not every time—that EE will send the upgrade details to the watch number, which is effectively a dead number.I upgraded my Ultra...

Re: Activating iPhone with eSIM abroad

Hi , New Iphones in UAE are going to be sim only so i need to convert my Physical EE SIM to ESIM.I work in UAE and dont want to wait for my return to UK to activate. The help articles are very unclear and talk about activating via the app which works...

iPhone 17 Pro Max Order Issue

Placed my Pre Order on the 15th for the Cosmic Orange 512gb over the phone. Have the signed credit agreement etc but still haven't had an email confirmation regarding line rental, total cost etc.Any reason why I haven't had this yet?

Apple Devices

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