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Discussion about Apple's range of devices including unlocking your device

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Resolved! Stolen phone in France

My IPhone got stolen in Paris and I am currently stuck as everything was linked to that number and I can’t access my accounts - how can I fix this issue? Is the quickest way to go to an EE store when I arrive in London or to order a new SIM to my add...

VPN location

Hello, is it possible to change my location using the VPN that comes with this subscription? Thanks 

Ashnmarc by • Investigator
  • 326 Views
  • 1 replies
  • 1 Helpful

Resolved! Missed call alerts

Hi, Having an issue with not recieving missed call alerts when my phone has no service. While in a shop with no service today I missed multiple calls from family and still hours later don’t have any notification anyone called me. I only know because ...

Resolved! Ray ban meta size ?

Hellodoes anyone know what size are the Ray ban wayfarer are.I know Ray ban do two sizes but in the ee shop it does mention anything.spoke to 4 people from EE without any luck.

Resolved! No confirmation email

Hello, I’ve recently switched to EE and yesterday I brought the iPhone 17 pro on contract with eSIM. It’s has been a day later and I haven’t received any confirmation email or delivery details etc and when I try to track my order on the website it sa...

Thomasf by • Visitor
  • 1243 Views
  • 4 replies
  • 4 Helpful

Resolved! IMEI number

Hi I recently sold my old iPhone and the company I sold it too is asking for my IMEI number for the phone they have. Is there a way I can find this?? I don’t have any paperwork for it and it’s is deleted off of my iCloud account!

EmBowen by • Visitor
  • 623 Views
  • 3 replies
  • 1 Helpful

Apple Watch SE Cellular for location tracking

I have an iPhone with a Sky Mobile contract.I want to buy an Apple Watch SE Cellular for my 9-year-old using Family Setup. Can I keep my phone on Sky and activate an EE Standalone / Family Watch plan, or do I need to move my mobile contract to EE?

Linz24 by • Visitor
  • 462 Views
  • 1 replies
  • 0 Helpful

Resolved! selling

I have paid off the flex payment on my iphone and have upgraded so i am free to sell my old iphione 15, how do i get the below info i need to show the company purchasing my old phone?1. Proof of purchase2. Confirmation of contract status3. Ownership ...

Resolved! Upgrading

 Dear Customer Service, I hope you are doing well. I recently placed an order and received the confirmation email with the order number. However, I have not received any further updates regarding the status of my order. Could you please let me know i...

Khadim07 by • Explorer
  • 563 Views
  • 4 replies
  • 0 Helpful

Resolved! HBO not working

I have TNT sport included in my phone contract yet now it has become HBO I can’t seem to get onto it. There is no activate button on my ee anywhere and when I type my email username into the HBO max app it says account doesn’t exist ? How do I get ac...

Sean_7 by • Visitor
  • 1032 Views
  • 3 replies
  • 1 Helpful
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