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Discussion about Apple's range of devices including unlocking your device

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New phone but no 5g

I have just transferred phone from a 13 to a 17 via eSIM but my new phone 5g isn’t working? 

Lois1990 by • Visitor
  • 238 Views
  • 2 replies
  • 1 Helpful

Resolved! No service after iPhone transfer – EE physical SIM affected

Hi,I need help with a network issue that started after setting up a new iPhone.My setup:I have two lines:Physical SIM: EEeSIM: Airtel (non-EE) What happened:I transferred data and settings from my old iPhone to a new iPhone.I attempted to move my EE ...

Jazz36 by • Explorer
  • 498 Views
  • 3 replies
  • 3 Helpful

iPhone 15 order

I ordered an IPhone 15 on 6th December 2025. It is still only saying “order confirmed” on the tracking system with no indication of a dispatch date even though we are now 17 days later!  It was shown as in stock when I placed the order with a 48 hour...

Fac251 by • Visitor
  • 194 Views
  • 1 replies
  • 0 Helpful

EE SIM

Hello people,  im trying to use my EE sim in a new phone, the phone was previously used by an old 02 number.. I can’t seem to get any signal! Do I need to unlock the phone and if so how do I do it? thanks 

Resolved! Iphone 17 Pro FRAUD!

I ordered an iPhone 17 Pro from EE on finance, but instead of receiving the phone, I was sent an Xbox controller battery pack. I reported this to EE straight away and provided all the evidence, including photos and tracking details, yet nothing has b...

Abdul091 by • Investigator
  • 1516 Views
  • 20 replies
  • 6 Helpful

Resolved! iphone ordering

Hello i am going to order an iphone but if i order sim free will it be an esim only phone or come with a physical sim tray

Sital by • Visitor
  • 255 Views
  • 2 replies
  • 5 Helpful

Resolved! 5G+ symbol on iPhone ?

Hi,I am in a 5G SA + location.should my iPhone 17 pro be showing the 5G + as only shows 5G ( when I do a google search on EE is says should say 5G+ )any ideas? Anyone with iPhone seeing 5G+ symbol in 5G SA areathanks

Resolved! Upgrade to 17 pro max?

I currently have iPhone 15 pro max on contract which ends in Aug 2026 but not sure whether to upgrade to the 17 pro max? How long can/should I wait after my contract ends to upgrade (if I do)? Can I upgrade without trading in my current iPhone?  Is u...

Resolved! How do I activate my Apple one inclusive extra?

Hi, I have the full works for iPhone with Apple one included. How do I get this activated? I already have an Apple account, so is there some sort of code that I need to enter or redeem? thankssarah 

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